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PowerChute support with USB or Serial communication - Supported APC UPS Models

Issue:
When manually selecting an APC UPS during PowerChute Serial Shutdown or PowerChute Business Edition installation, multiple categories must be considered.

Product Line:

PowerChute Serial Shutdown v1.0 and higher
PowerChute Business Edition version 9.5 and higher

Environment:
All supported operating systems are connected to Smart-UPS, Easy UPS On-Line, or Back-UPS.
NOTE: Back-UPS model UPSs are only supported with PowerChute Serial Shutdown, which replaces PowerChute Personal Edition and PowerChute Business Edition.

See a list of supported UPS below.

Cause:
To accommodate installation pre-requisites for Easy UPS On-Line, Smart-UPS or Back-UPS

Resolution:
In PowerChute Serial Shutdown v1.0+ or PowerChute Business Edition v9.5+, you are asked to select your UPS from a list of UPSs with model prefixes (e.g., SMT, SMX, SMC, SU, etc.) or run auto-detect of UPS on a Windows OS.

Depending on your UPS model, the model and serial numbers are printed on the barcode label at the back or bottom of the UPS. Some rack-mount Smart-UPS have the barcode label behind the front bezel.

BAR CODE STICKER

All supported Smart-UPS UPS models are categorized into two types:

Type A - Smart-UPS and Easy-UPS with prefix (Smart-UPS models) SMT, SMX, SURTD, SRT, SMTL, SCL, SMC, and SRTL; (Easy-UPS models) SRC2KUXI, SRC3KUXI, and SRC3KUXIX709)
Type B - Smart-UPS excluding UPS models with prefix SMT, SMX, SURTD, SRT, SMTL, SCL, SMC, UX, and SRTL

Supported Smart-UPS and Easy-UPS models are

Type A UPS	Type B UPS
SMT	SU
SMX	SUA (including C500J)
SURTD	SURT
SRT	SURTA
SMTL	SC
SCL	SUM
SMC	SRV Models: (3kVA & below)
SRTL	UX
SRC models: SRC2KUXI SRC3KUXI SRC3KUXIX709	Any SRC model, excluding those listed under Type A.