Issue:
There is no information regarding if the HMIGTUx series is compatible with the HMIDT series screens and vice versa.
Product Line:
HMIGTUx, HMIGTU, HMIG3X, HMIG3U, HMIG5U, HMIG5U2
Resolution:
When using the HMIGTUx series (HMIG3X), it must be paired with an HMIDT35X, HMIDT65X, or a HMIDT75X. It is not possible to use HMIDT (non-extreme) with an HMIG3X. Vijeo Designer is not able to recognize this combination.
Similarily, it is not possible to use the HMIG3U, HMIG5U, HMIG5U2 with the HMIDTx (extreme) displays.
If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Released for:Schneider Electric Philippines
