Issue:

Cannot establish communications with external battery packs

Product Line:

Smart-UPS Online

Environment:

All SURT 15K and 20K models, All Serial Numbers

Cause:

Communications are sometimes slow to initialize when connecting external battery packs.

Resolution:

• Disconnect all external battery packs - Wait at least 2 minutes
• Connect first battery pack - Wait at least 2 minutes
• Connect next battery pack - Wait at least 2 minutes
• Continue until all battery packs are recognized and communicating with the UPS.

If issue persists, consult your users manual for additional troubleshooting methods.

Released for:Schneider Electric Saudi Arabia