Issue:
How do I retrieve Smart-UPS logs from my Network Management Card?
Product Line:
Smart-UPS
Environment:
All Smart-UPS models, All Serial Numbers
All Network Management Cards, 6.X FW or later
Cause:
The Network Management Card records event and data logs as well as internal debug and configuration files which may be requested by Tech Support to aid in troubleshooting
Resolution:
Downloading logs from your network management card takes just a few easy steps:
This file can be reviewed to determine the recent UPS activity as well as data such as voltage, frequency, and temperature.
How do I retrieve Smart-UPS logs from my Network Management Card?
Product Line:
Smart-UPS
Environment:
All Smart-UPS models, All Serial Numbers
All Network Management Cards, 6.X FW or later
Cause:
The Network Management Card records event and data logs as well as internal debug and configuration files which may be requested by Tech Support to aid in troubleshooting
Resolution:
Downloading logs from your network management card takes just a few easy steps:
- From the web interface of the Network management card, go to the "About" menu and choose "Support"
- Click "Generate Logs"
- When generation is complete, click "Download"
This file can be reviewed to determine the recent UPS activity as well as data such as voltage, frequency, and temperature.
Released for: Schneider Electric Saudi Arabia
Issue:
How do I retrieve Smart-UPS logs from my Network Management Card?
Product Line:
Smart-UPS
Environment:
All Smart-UPS models, All Serial Numbers
All Network Management Cards, 6.X FW or later
Cause:
The Network Management Card records event and data logs as well as internal debug and configuration files which may be requested by Tech Support to aid in troubleshooting
Resolution:
Downloading logs from your network management card takes just a few easy steps:
This file can be reviewed to determine the recent UPS activity as well as data such as voltage, frequency, and temperature.
How do I retrieve Smart-UPS logs from my Network Management Card?
Product Line:
Smart-UPS
Environment:
All Smart-UPS models, All Serial Numbers
All Network Management Cards, 6.X FW or later
Cause:
The Network Management Card records event and data logs as well as internal debug and configuration files which may be requested by Tech Support to aid in troubleshooting
Resolution:
Downloading logs from your network management card takes just a few easy steps:
- From the web interface of the Network management card, go to the "About" menu and choose "Support"
- Click "Generate Logs"
- When generation is complete, click "Download"
This file can be reviewed to determine the recent UPS activity as well as data such as voltage, frequency, and temperature.
Released for: Schneider Electric Saudi Arabia
Need help?
Start here!
Find answers now. Search for a solution on your own, or connect with one of our experts.
Contact Support
Reach out to our customer care team to receive more information, technical support, assistance with complaints and more.
Where to buy?
Easily find the nearest Schneider Electric distributor in your location.
Search FAQs
Search topic-related frequently asked questions to find answers you need.
Contact Sales
Start your sales enquiry online and an expert will connect with you.
