{}

Our Brands

Impact-Company-Logo-English Black-01-177x54

Welcome to the Schneider Electric Website

Welcome to our website.
Search FAQs
I uninstalled SoMachine 4.x and Machine Expert 1.1, why do I keep receiving an incompatible error message when installing Vijeo Designer SP9?

Issue:

When trying to install Service Pack 9 on top of Vijeo Designer an error will appear stating that there is an incompatible version of SoMachine / EcoStruxure Machine Expert installed.

Product Line:

Vijeo Designer 6.2, SoMachine 4.0, SoMachine 4.1, SoMachine 4.2, SoMachine 4.3, EcoStruxure Machine Expert 1.0, EcoStruxure Machine Expert 1.1

Resolution:

After uninstalling SoMachine and Machine Expert make sure to delete this registry keys if they exist:

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Schneider Electric\SoMachine Software

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Schneider Electric\Machine Expert Installer

Then reinstall Vijeo Designer 6.2 and apply SP9 as administrator.

Note: SP9 and older is compatible with EcoStruxure Machine Expert 1.2 and up.

Schneider Electric Singapore

Explore more
Product:
Articles that might be helpful Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.
Explore more
Product: