Video: How to reset 'Supervisor' account password in Power Monitoring Expert (PME)

Issue
User would like to change or reset the supervisor user password in PME.

Product
Power Monitoring Expert 8.2
Power Monitoring Expert 9.0
Power Monitoring Expert 2020
Power Monitoring Expert 2021
Power Monitoring Expert 2022
Power Monitoring Expert 2023


Environment
Control Panel

Resolution
The supervisor user in PME can be changed with the following process.

1. Open Control Panel
2. Select "Uninstall Program" or "Programs and features" depending on the view in Control Panel
3. Select Power Monitoring Expert and click the "Change" button or right-click on Power Monitoring Expert and select "Change" from the options
4. Click on "Reset Accounts"
5. On the Supervisor Account page select Change Password and enter the desired password
6. After the password is entered, select next for the rest of the steps to allow the change to be made unless the Windows or SQL Accounts(FA407784) need to be reset in the following steps

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