搜尋常見問題

Data Center Expert | Why does StruxureWare not accept my One Time passcode?

Issue
StruxureWare Data Center Expert is not accepting my One Time passcode.

Product Line
StruxureWare Data Center Expert (DCE)

- Basic Appliance (AP9465)
- Standard Appliance (AP9470)
- Enterprise Appliance (AP9475)
- Virtual Appliance (AP94VMACT)

StruxureWare Central (SWC)
InfraStruXure Central (ISXC)

Environment
StruxureWare Data Center Expert (all versions)
StruxureWare Central (all versions)
InfraStruXure Central (all versions)

Cause
SturuxureWare / EcoStruxure Data Center Expert requires a 64 character license key that is created at EcoStruxure IT Entitlements portal at https://ecostruxure-it-entitlements.se.com/ by combining the passcode and the Data Center Expert's MAC address.

Resolution:

The Passcode you receive when purchasing a license key is not the actual license.
Below you will find instructions to convert the passcode to a license key.

1. In a web browser, navigate to EcoStruxure IT Entitlements portal at https://ecostruxure-it-entitlements.se.com/
2. Log in to the site using e-mail and password or register.
3. Follow the instructions located on the Welcome page.