Issue:
Product Line:
Environment:
Resolution:
In order for the UPS to recognize your XRCC as frame #1, the frame # setting switch has to be a position 0 (as labeled on the switch itself). That position is at 0 degrees / 3 o'clock / horizontal pointing right. If it points to position 1 on the original battery frame label, the UPS sees that as frame #2 instead of frame #1.
NOTE: You can use any number for a single frame, but if you are using all 6 frames, you'll want to start at position 0/frame 1. If two frames have their switches set to the same position, the system detects that and shows a warning - 0x1072 Invalid Configuration – multiple XR frames with the same address.
The label will be modified as shown below so the switch opening is better aligned with the number used by the UPS
My XRCC (battery frame communication card) is set to position 1, but is being recognized as frame #2 instead of frame #1.
Product Line:
Smart UPS Modular Ultra
Environment:
All models, all serial numbers
Resolution:
In order for the UPS to recognize your XRCC as frame #1, the frame # setting switch has to be a position 0 (as labeled on the switch itself). That position is at 0 degrees / 3 o'clock / horizontal pointing right. If it points to position 1 on the original battery frame label, the UPS sees that as frame #2 instead of frame #1.
NOTE: You can use any number for a single frame, but if you are using all 6 frames, you'll want to start at position 0/frame 1. If two frames have their switches set to the same position, the system detects that and shows a warning - 0x1072 Invalid Configuration – multiple XR frames with the same address.
The label will be modified as shown below so the switch opening is better aligned with the number used by the UPS
| Switch Position | Label # Old label | Label # New label | Frame Number per UPS |
| 0 | n/a | 1 | 1 |
| 1 | 1 | 2 | 2 |
| 2 | 2 | 3 | 3 |
| 3 | 3 | 4 | 4 |
| 4 | 4 | 5 | 5 |
| 5 | 5 | 6 | 6 |
| 6 | 6 | N/A | not recognized |
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