Description of the Problem:

Customers using V2.2.2 of TeSys island DTM Library might experience SoMove/ESME/ESCE* crash when they install any other version of TeSys island DTM library and open SoMove/ESME/ESCE.

DTMs impacted:

TeSys island DTM library V2.2.2

Root Cause:

There is a bug in the TeSys island DTM library V2.2.2 installer which deregisters FDT DLL during uninstallation.
This causes SoMove/ESME/ESCE to crash.

Solution:

Note: Perform the following steps strictly in the order mentioned.

1. Uninstall TeSys island DTM Library V2.2.2
2. Install/Re-install the existing/new version of SoMove.
3. If ESME/ESCE is installed on the machine and not SoMove, Install/Re-install ESME/ESCE. Alternatively, Install latest version of SoMove.
4. Install latest TeSys island DTM Library.

*ESME - EcoStruxure Machine Expert
*ESCE - EcoStruxure Control Expert

Опубліковано для:Schneider Electric Україна