Issue: The user will come across the “System level exception thrown” error in case of a conflict between the Ecodial and the framework of the window.
Resolution: The user will come across “System level exception thrown” error in case of a conflict between the Ecodial and the windows framework.
We recommend installing Framework 3.5 with which the software should work in harmony, this is the download link.
https://www.microsoft.com/en-us/download/confirmation.aspx?id=21
However, there is a chance that .Net framework 3.5 is not enabled on user’s system even though it is installed.
Kindly refer the below attached screenshot for checking .NET Framework 3.5 Enabled/Disabled state.
Procedure:
Resolution: The user will come across “System level exception thrown” error in case of a conflict between the Ecodial and the windows framework.
We recommend installing Framework 3.5 with which the software should work in harmony, this is the download link.
https://www.microsoft.com/en-us/download/confirmation.aspx?id=21
However, there is a chance that .Net framework 3.5 is not enabled on user’s system even though it is installed.
Kindly refer the below attached screenshot for checking .NET Framework 3.5 Enabled/Disabled state.
Procedure:
- Select Control Panel\Programs\Programs and Features
- Select Turn Windows features on or off.
- Select check box available next to .NET Framework 3.5 (If already installed)
- Restart the machine when prompted.