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Welcome to the Schneider Electric Website

Welcome to our website.
Category of Personal Information and Data Elements, such as
Purpose for Processing Personal Information (legal bases)
Contact Information: FullD Name; First Name; Last Name; Physical address; Email address; Telephone number; Mobile number We use this type of information to identify you and communicate with you, including: To fulfil orders and our business relationship, including customer service (1)(2); To better address future requests for information and support (1)(2); To register and manage your account (1)(2); To provide you an access to trainings and other online content (1)(2); To send transactional messages (such as confirmations, delay in deliveries) (1)(2); To send you communications in relation with a service, a contract or a product you purchased (1)(3); To send promotional communications, surveys (feedback, satisfaction, and marketing), and invitations to our digital and physical events (2) (4); To make you aware of installed product obsolescence, product replacement information or maintenance services (1) (2) (3) (4); To improve our products, services and digital content (2)(4); To enable or administer our business (e.g. quality control; consolidated reporting) (2)(3); To support corporate transactions or reorganisations (2); For business continuity and disaster recovery (2); To comply with legal obligations (e.g. accounting and reporting) (3)
Relationship Information: Customer type; Purchasing authority; Purchasing timeframe; Acquisition and use of SE products, services and content; Loyalty and rewards programme data; Household, demographic data, including census data, age range; Data from social media profiles (e.g.: LinkedIn); Business interests and preferences (product, contact, marketing); Opportunity information (description, category, stage…) We use this type of information, in addition to the above purposes: To better understand your preferences, needs and interests. (2); To identify prospective customers (leads) and to follow-up on business opportunities (2); For internal business purposes, such as quality control, training, and analytics (2); To develop profiles of prospective customers and gauge the interest in our products and services (2); To manage our programmes (loyalty, rewards, certifications…) (1)(2)
Transaction and Interaction Information: Account information and related records; Records related to use of our websites and apps; Interactions: queries, orders, claims, survey answers; Authentication data; Visitor logs We use this type of information: To fulfil orders and our business relationship with you, including customer service (1)(2); To better address future requests for information and support (1)(2); For recordkeeping and compliance, including dispute resolution (2)(3); For risk management, fraud prevention and security purposes (2)(3); For measurement of your use of our websites/applications (2)(4); To enable or administer our business (e.g. quality control; consolidated reporting, training, analytics) (2)(3); To support corporate transactions or reorganisations (2); For business continuity and disaster recovery (2); To comply with legal obligations (e.g. accounting and reporting) (3)
Financial information: Bank account details; Credit card information; Debit Card information; Payment Gateway details (such as PayPal) We use this type of information: To fulfil orders and our business relationship with you (1)(2); For internal business purposes, such as finance, quality control (2)(3); For risk management, fraud prevention and security purposes (2)(3); To support corporate transactions or reorganisations (2); For business continuity and disaster recovery (2); To comply with legal obligations (e.g. accounting and reporting) (3)
Inferred and Derived Information: Propensities, attributes and/or scores generated by internal analytics and marketing programmes; Use of products, services and content We combine inferred data with other relationship information and use this type of information: To better understand your needs and interests and to understand our customers generally (2)(4); To improve our products, services and digital content (2)(4); For targeted marketing campaigns or nurturing programmes (2)(4); For internal business purposes, such as quality control, training, and analytics (2)(3); To support corporate transactions or reorganisations (2); For business continuity and disaster recovery (2)
Online & Technical Information: Content provided online ; IP Address ; Device identifiers and characteristics; Advertising ID ; Web Server Logs ; First Party Cookies ; Third Party Cookies ; Web beacons, clear gifs, pixel tags or any similar technology We use this type of information: For system administration, technology management, including optimising our websites and applications (2); For information security and cybersecurity purposes, including detecting threats (2); For recordkeeping, including logs and records that are maintained as part of Transaction Information (1)(2); To better understand our customers and prospective customers and to enhance our Relationship Information, including by associating users with different devices and browsers they use (2)(4); To improve our products, services, and digital content (2)(4); For online targeting and advertising purposes (2)(4); To support corporate transactions or reorganisations (2); As described in our Cookie notice (2)(4)
Other Information: Photographs / images ; Call centre recordings ; Call monitoring records ; Voice recording We use this type of information: To manage your user profile in our applications (1)(4); For recordkeeping, such as evidence of your verbal requirements to us (1)(2)(3); For internal business purposes, such as call recordings used for training, coaching or quality control or customer feedbacks (2)(4)

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