How can we help you today?

Why do I see PowerChute Personal Edition files left in users folder after installation is complete?

Issue:
PowerChute Personal Edition files remain in users folder after installation is complete.

Product:
PowerChute Personal Edition (PCPE) version 3.0.X

Environment:
All supported Windows OS

Cause:
PCPE 3.x decompresses installation files into users fold during the installation process and does not remove them once the installation is complete.

Solution:
After installing PCPE on Windows OS go to users root folder (example: C:/Documents and Setting/Users Name) and remove the installation files. See image below for list of files.

NOTE: This issue has been resolved with the release of PCPE 3.1 and the removal of the files will not affect the performance of the application. The file can be removed at the users discretion. These files are not harmful and do not require removal.