{}

0 item count of documents is

Item count in cart is 0 My Cart My Documents Item count in cart is 0

Support
Search FAQs
FA241202

How can we help you today?

Testing publication & data import in Facility Insights

ISSUE	RESOLUTION
Following a successful publication, the ComX name has not been upgraded and devices do not appear in the Facility Insights Tree View.	Refresh the page (F1) Sign out and sign back into your Facility Insights account Launch the Publication Test again Wait 15 minutes and refresh the page again Contact Schneider Electric Technical Support
Usage/zone is not reported or is missing from the Consumption Per Usage widget and Consumption Per Zone	Check that the fields `usage`, `building`, `floor`, and `zone` have been properly set in the Facility Insights Settings tab. Note: The asset Main Meter is not displayed in those widgets. Only 5 assets may be displayed at once.
There is no value shown in the Electrical Distribution widget	Check the box Electrical Distribution Diagram is enabled for one of the devices in the Facility Insights settings tab.
Some widgets are missing values	Check the Time Range displayed
There is no value shown in the Baseload widget	This widget only displays values from the previous day.
The Breaker dashboard is incomplete	Verify the breaker has been properly instrumented with the complimentary module (BSCM for compact NSX)
There is no breaker in list of devices	Verify the box entitled `is active` has been enabled for the relevant breakers in the Facility Insights settings tab.
An incorrect device has been configured in the ComX	Use the function `Replace the Device` in the ComX. Publish data. Data history is preserved.

Released for:Schneider Electric USA

Published on:3/6/2015Last Modified on:9/29/2021

Range:

EcoStruxure™ Facility Advisor

Range:

EcoStruxure™ Facility Advisor