How do I unsync my Wiser Air Thermostat from another account ?

1. A factory reset would need to be performed. Please see the following steps:

• On the bottom of the thermostat there is a small hole.
• Insert a paper clip firmly pressing for about 30 seconds.
• When the factory reset is initiated, Wiser Air  Preparing your experience will be displayed on the screen.
• Reboot time may vary depending upon your internet speeds.

2. Contact Technical Support for assistance.

• Phone: 1-(855)-55-WISER
• Email: support@wiserair.com
• Monday - Friday: 8 AM- 12 AM EST
• Saturday - Sunday: 10 AM- 7 PM EST

Released for:Schneider Electric USA