Issue:
What is the warranty return procedure for Surgelogic EMA, EBA, IMA, BIA & SBA Series (SurgeLoc), HWA, XDSE and ASCO products?
Product Line:
Surge Protective Devices (SPDs)
Environment:
Maintenance
Cause:
Replacement
Resolution:
We advise having a qualified electrical personnel or customer be present in front of the SPD to perform troubleshooting steps. They can contact the Technical Support Group (TAG) at 1-800-577-7353. The Senior Engineer will then assess the required replacement components, verify the warranty status, and authorize the replacement for the identified parts using the provided case number. Once this is completed, the customer or contractor must take the case number and authorized repair parts list to any Schneider Electric Distributor to process the warranty claim.
The Schneider Electric distributor will need to create a purchase order (PO) for the replacement parts and get in touch with the SPD Customer Loyalty Team at surgecustomerservice@se.com referencing the case number and purchase order number that has been created. SPD Customer Loyalty Team will then handle the return materials authorization (RMA) and provide prepaid RMA tags for the return of the defective components. After the customer or contractor receives and installs the replacement component(s), the defective components must be returned to the distributor within the specified time frame to receive the credit. Please DO NOT dispose of the defective components. Once the defective parts have been returned and tested, the credit will be processed back towards the purchase order (PO).
For updates on the claims process, please contact SPD Customer Loyalty Team at surgecustomerservice@se.com.
Click here for the Distributor Locator Tool.
What is the warranty return procedure for Surgelogic EMA, EBA, IMA, BIA & SBA Series (SurgeLoc), HWA, XDSE and ASCO products?
Product Line:
Surge Protective Devices (SPDs)
Environment:
Maintenance
Cause:
Replacement
Resolution:
We advise having a qualified electrical personnel or customer be present in front of the SPD to perform troubleshooting steps. They can contact the Technical Support Group (TAG) at 1-800-577-7353. The Senior Engineer will then assess the required replacement components, verify the warranty status, and authorize the replacement for the identified parts using the provided case number. Once this is completed, the customer or contractor must take the case number and authorized repair parts list to any Schneider Electric Distributor to process the warranty claim.
The Schneider Electric distributor will need to create a purchase order (PO) for the replacement parts and get in touch with the SPD Customer Loyalty Team at surgecustomerservice@se.com referencing the case number and purchase order number that has been created. SPD Customer Loyalty Team will then handle the return materials authorization (RMA) and provide prepaid RMA tags for the return of the defective components. After the customer or contractor receives and installs the replacement component(s), the defective components must be returned to the distributor within the specified time frame to receive the credit. Please DO NOT dispose of the defective components. Once the defective parts have been returned and tested, the credit will be processed back towards the purchase order (PO).
For updates on the claims process, please contact SPD Customer Loyalty Team at surgecustomerservice@se.com.
Click here for the Distributor Locator Tool.
Released for:Schneider Electric USA
