Issue
Due to IT policies, some customers cannot access the Schneider Electric License Server to activate the Ecostruxure Control Expert v14.1.
Product Line
Ecostruxure Control Expert
Environment
Control Expert v14.1, Windows 10 version 1902 (OS Build 18362.30)
Resolution
If during the license activation process you get the message " Your computer could not connect to the Schneider Electric License Server" then it can be for one of the following reasons:
Due to IT policies, some customers cannot access the Schneider Electric License Server to activate the Ecostruxure Control Expert v14.1.
Product Line
Ecostruxure Control Expert
Environment
Control Expert v14.1, Windows 10 version 1902 (OS Build 18362.30)
Resolution
If during the license activation process you get the message " Your computer could not connect to the Schneider Electric License Server" then it can be for one of the following reasons:
- Your computer is not connected to the Internet
- In this case, please check your Internet connection and click on "Try to connect again". If no Internet access is available click on "User another activation method".
- You are connected to the Internet through a proxy which is blocking the access to the Schneider Electric License Server
- In this case, please contact your system or network administrator who should add an access rule on this proxy for the following URL: https://www.schneider-electric.com
- Create a role on your firewall fot the https port (port 443)
- There is a temporary problem on the Schneider Electric License Server
- In this case, please try again later or contact your Software Registration Center.
Released for:Schneider Electric USA
Issue
Due to IT policies, some customers cannot access the Schneider Electric License Server to activate the Ecostruxure Control Expert v14.1.
Product Line
Ecostruxure Control Expert
Environment
Control Expert v14.1, Windows 10 version 1902 (OS Build 18362.30)
Resolution
If during the license activation process you get the message " Your computer could not connect to the Schneider Electric License Server" then it can be for one of the following reasons:
Due to IT policies, some customers cannot access the Schneider Electric License Server to activate the Ecostruxure Control Expert v14.1.
Product Line
Ecostruxure Control Expert
Environment
Control Expert v14.1, Windows 10 version 1902 (OS Build 18362.30)
Resolution
If during the license activation process you get the message " Your computer could not connect to the Schneider Electric License Server" then it can be for one of the following reasons:
- Your computer is not connected to the Internet
- In this case, please check your Internet connection and click on "Try to connect again". If no Internet access is available click on "User another activation method".
- You are connected to the Internet through a proxy which is blocking the access to the Schneider Electric License Server
- In this case, please contact your system or network administrator who should add an access rule on this proxy for the following URL: https://www.schneider-electric.com
- Create a role on your firewall fot the https port (port 443)
- There is a temporary problem on the Schneider Electric License Server
- In this case, please try again later or contact your Software Registration Center.
Released for:Schneider Electric USA
