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Request procedure for a Plant SCADA (Citect SCADA) Floating License upgrade.

Issue:

How to request an upgrade code for Plant SCADA (Citect SCADA) Floating License?

Product Line:

Aveva Plant SCADA (Citect SCADA) all versions using a Floating License.

Resolution:

Requesting an upgrade code for Aveva Plant SCADA (Citect SCADA) floating license.

Go to Aveva’s Gloabal Support Web Portal and login (you might need to create an account).

https://softwaresupport.aveva.com/

Aveva Global Support Portal login page.

Once in the portal, click the “License Activation” button:

Access License Activation

Then click the “Citect” button:

Access Citect SCADA license activation

Under the “License Generator” tab, type the license Activation ID in the appropriate field and click the “Submit” button.

License Generator page

The information about the license will be displayed and a button “Request Version Update” will be on the righthand side. Click on it.

License details and Request Version Upgrade button

Fill the needed information in the request form that is displayed and click “Submit”. The upgrade code will be sent to the given email address.

request Information Form

To upgrade the license, you might need to install the latest version of the Floating License Manager.

Click the “Floating License Manager Download” tab at the top of the page to access the download.

If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance:
Support | Schneider Electric Global (se.com)