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Schneider Electric USA Website

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EcoCare: The service experience you deserve

Fast, priority support. Remote monitoring. Discounts on spare parts.

EcoCare, a member-based service plan, helps you identify issues before they become a problem. Keep operations running at peak performance with 24/7 proactive monitoring and alarming, asset management for increased equipment uptime, and expert priority support (both onsite and remote) for fast response.

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Let EcoCare help extend the life of your equipment

Redefine your strategy to perform the right maintenance at the right time with an EcoCare membership plan made for you.

service consultant from Network Operation Center provides remote support

Fast, priority, emergency support: Get time back

Enjoy priority support and direct access to service experts (onsite and remote), led by your go-to coach and customer success management team.
remote services consultant monitoring equipment lifecycle through digital capabilities

24/7 Remote monitoring: Stay ahead of any problems

Easily identify issues before they become a problem. Proactive monitoring and alarming by our experts helps you reduce downtime.
service technician on the way to provide emergency on-site maintenance support

Discounts on spare parts: Make your budget last

Get exclusive discounts and preferred rates on spare parts. See special pricing and more using the mobile app.
picture of digital tablet with asset health management dashboard available in mySchneider

Easy-to-use app: Your data in one place

Once your account is set up in mySchneider – reports, analytics data, schedules, and more are at your fingertips using the app.

In the end, data is value

"EcoStruxure connects assets so we can look at the health...It's getting the right data at the right time. And in the end, data is value."
Lee Perry, Electrical Design Engineer, BASF

Learn how condition-based maintenance helps BASF prevent catastrophic failures.

EcoCare membership plans

All EcoCare memberships include:

  • Customer success management team
  • Priority remote access to experts
  • Exclusive EcoCare rates on all services
  • Onsite intervention*
  • 24/7 Monitoring and alarming
  • Help with code compliance
  • Online training

*Within 100 miles of a Schneider Electric service location

Additional features below are available with Advanced and +Advanced plans for select EcoCare offers. Check for details.

+ Consultation from our experts, with advanced analytics
+ Recommendations for preventive maintenance
+ Condition-based maintenance

All plans are managed using the mySchneider app. Cost varies.

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Member of a service team provide on-site maintenance support

EcoCare for electrical distribution equipment

Manage your critical equipment to keep your operations running smooth, reduce downtime, and help protect your people and assets.

EcoCare for modular data centers

Manage all the core technologies of your modular data center across its entire lifecycle – including low voltage switchgear, UPS, and cooling.

EcoCare for single-phase UPS

A comprehensive experience to help you optimize your operating costs and manages your distributed UPS fleet for you.

Is EcoCare a maintenance service plan?
Yes, but it is much more. Your membership offers a service experience that goes beyond preventive and onsite maintenance. Our teams help ensure smooth operations so you can relax. You receive dedicated support, fast onsite intervention and priority response from our best experts, exclusive member benefits, and training for your team – empowering them troubleshoot and fix problems when you need them most.

Is EcoCare only for connected installations?
Membership includes 24/7 monitoring of your assets, as standard. Members have the choice to connect their assets (or not). It's like deciding to use or not use the mobile banking options at your bank – the price of your banking service is the same.

Is EcoCare going to replace all of our services plans?
Yes – EcoCare will replace Advantage Service Plans and EcoStruxure Service Plans. This transition will be done over the coming months, with target completion in the next 3 years.

Why do I need a mySchneider account?
All of your service history, reports, contracts, warranty info, scheduled maintenance, analytics results, etc. will be shared and available in mySchneider – our free mobile app (for all EcoCare plans). When you need info on your assets, costs, services plans, and more – you can access it all from your mySchneider account.

The perks of power visibility

Nestle produces 1 million jars of coffee every day. Unplanned shutdowns can cost $52k an hour.
Learn how condition-based maintenance helps Nestle save, and helps Luis make sure families get their morning cup of coffee.

EcoStruxure software helps us monitor your equipment 24/7, from anywhere.

Define your new beginning with EcoCare

Go-to coach. 24/7 monitoring. Spare parts discounts. Get the service plan made for you.
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Easily find the nearest Schneider Electric distributor in your location.

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How can EcoCare membership services plan help ensuring dynamic asset and systems maintenance and sustainable operations?

Schneider Electric EcoCare membership services plan enables you to optimize your equipment and systems maintenance strategy, helping your business operations move toward a more dynamic, electrified, and decarbonized world. As an industrial technology leader and a trusted IIoT partner, Schneider Electric redefines your maintenance by offering innovative digital capabilities that provide proactive expertise to minimize downtime, maximize operational efficiency and safety, and achieve sustainability goals. Companies looking to unlock the full potential of their connectable products from the first day of their installation receive exclusive access to our experts and support team with remote monitoring, diagnosis, and resolution. Our highly qualified experts provide the best remote monitoring services through advanced algorithms and predictive analytics to troubleshoot and fix issues saving travel time and reducing footprint. Get exclusive access to a unique personalized digital experience through the mySchneider portal with visibility of assets under management and specialized training as a part of an effective maintenance plan. Schneider Electric helps industrial owners achieve critical sustainability challenges by offering EcoCare membership with 24/7 expert insights and monitoring of electrical distribution equipment, modular data center operations, and single-phase UPS lifecycle management.