You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue:
How to test which battery is bad (internal or external?) on a Smart-Ups XL model
Product Line:
Smart-UPS
Environment:
All legacy (SU, SUA, SUM, SURT) Smart-UPS models with an "XL" suffix, All Serial Numbers
Cause:
Standard Operation
Resolution:
When a legacy Smart-UPS indicates "replace battery", it is referring to the full battery string. The UPS does not have the ability to test specific modules or external battery frames individually. When the UPS tests the batteries, it is looking for the rate that voltage drops over time for a given load. There is not a way to easily replicate this using a voltmeter. You should defer to the results of the UPS self test with a fully charged battery and the normal load attached. The self test will run once every two weeks by default.
Furthermore, it is important to never mix mix old and new battery cartridges within the same Smart-UPS system. When batteries are replaced, you should replace all the battery modules (internal and external) at the same time. In addition, if you add more external batteries to an existing unit, you should replace the existing batteries at the same time if they are more than 1 year old. For more information on this, refer to FAQ #FA317828 "Can I mix old and new batteries in a Smart-UPS?"
Batteries typically last 3-5 years in an appropriately cooled (68°F-77°F / 20°C-25°C) environment.
How to test which battery is bad (internal or external?) on a Smart-Ups XL model
Product Line:
Smart-UPS
Environment:
All legacy (SU, SUA, SUM, SURT) Smart-UPS models with an "XL" suffix, All Serial Numbers
Cause:
Standard Operation
Resolution:
When a legacy Smart-UPS indicates "replace battery", it is referring to the full battery string. The UPS does not have the ability to test specific modules or external battery frames individually. When the UPS tests the batteries, it is looking for the rate that voltage drops over time for a given load. There is not a way to easily replicate this using a voltmeter. You should defer to the results of the UPS self test with a fully charged battery and the normal load attached. The self test will run once every two weeks by default.
Furthermore, it is important to never mix mix old and new battery cartridges within the same Smart-UPS system. When batteries are replaced, you should replace all the battery modules (internal and external) at the same time. In addition, if you add more external batteries to an existing unit, you should replace the existing batteries at the same time if they are more than 1 year old. For more information on this, refer to FAQ #FA317828 "Can I mix old and new batteries in a Smart-UPS?"
Batteries typically last 3-5 years in an appropriately cooled (68°F-77°F / 20°C-25°C) environment.
Released for: Schneider Electric Vietnam
You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue:
How to test which battery is bad (internal or external?) on a Smart-Ups XL model
Product Line:
Smart-UPS
Environment:
All legacy (SU, SUA, SUM, SURT) Smart-UPS models with an "XL" suffix, All Serial Numbers
Cause:
Standard Operation
Resolution:
When a legacy Smart-UPS indicates "replace battery", it is referring to the full battery string. The UPS does not have the ability to test specific modules or external battery frames individually. When the UPS tests the batteries, it is looking for the rate that voltage drops over time for a given load. There is not a way to easily replicate this using a voltmeter. You should defer to the results of the UPS self test with a fully charged battery and the normal load attached. The self test will run once every two weeks by default.
Furthermore, it is important to never mix mix old and new battery cartridges within the same Smart-UPS system. When batteries are replaced, you should replace all the battery modules (internal and external) at the same time. In addition, if you add more external batteries to an existing unit, you should replace the existing batteries at the same time if they are more than 1 year old. For more information on this, refer to FAQ #FA317828 "Can I mix old and new batteries in a Smart-UPS?"
Batteries typically last 3-5 years in an appropriately cooled (68°F-77°F / 20°C-25°C) environment.
How to test which battery is bad (internal or external?) on a Smart-Ups XL model
Product Line:
Smart-UPS
Environment:
All legacy (SU, SUA, SUM, SURT) Smart-UPS models with an "XL" suffix, All Serial Numbers
Cause:
Standard Operation
Resolution:
When a legacy Smart-UPS indicates "replace battery", it is referring to the full battery string. The UPS does not have the ability to test specific modules or external battery frames individually. When the UPS tests the batteries, it is looking for the rate that voltage drops over time for a given load. There is not a way to easily replicate this using a voltmeter. You should defer to the results of the UPS self test with a fully charged battery and the normal load attached. The self test will run once every two weeks by default.
Furthermore, it is important to never mix mix old and new battery cartridges within the same Smart-UPS system. When batteries are replaced, you should replace all the battery modules (internal and external) at the same time. In addition, if you add more external batteries to an existing unit, you should replace the existing batteries at the same time if they are more than 1 year old. For more information on this, refer to FAQ #FA317828 "Can I mix old and new batteries in a Smart-UPS?"
Batteries typically last 3-5 years in an appropriately cooled (68°F-77°F / 20°C-25°C) environment.
Released for: Schneider Electric Vietnam
Need help?
Start here!
Find answers now. Search for a solution on your own, or connect with one of our experts.
Contact Support
Reach out to our customer care team to receive more information, technical support, assistance with complaints and more.
Where to buy?
Easily find the nearest Schneider Electric distributor in your location.
Search FAQs
Search topic-related frequently asked questions to find answers you need.
Contact Sales
Start your sales inquiry online and an expert will connect with you.
