You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Goals and Symptoms
When looking at a custom diagram in Vista, the realtime values don't show up, and are framed in yellow. When moving the mouse over the yellow frames, we can see the error below:
Error reads:
Status=OperationCompleted The value has not been read in 0 seconds
It seems that the timeout appears on this window only.
Facts and Changes
ION Enterprise 5.6, Vista, timeout, stale data, yellow frame, box
Causes and Fixes
In ION Enterprise 5.6, you set the data timeout in Vista for each diagram individually:
- In Vista, right-click on the diagram background; select Properties
- Choose the Updates tab
- At the bottom is the Stale Data settings. If this diagram has a timeout of 0, increase it to at least 30s.
This may have happened if the Vista diagram was imported from an older version of ION Enterprise.
Released for:Schneider Electric Vietnam
