How to Add / Modify Modems for ION Enterprise

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Issue
Customer has a modem type that is not in the ION enterprise modem database and would like to add a new modem.

Product Line
ION Enterprise

Environment
ION enterprise modem database

Cause
If a customer has a modem type that is not in the ION Enterprise modem database, it is possible to add a new modem

Resolution
To configure custom modem settings:

Download the nonmodem setup tool from the FTP site
Visit the modem manufacturer web site to get the AT strings.
You will need to copy a modem setting (so that USER appears after the modem type) then you can adjust the settings & save. This will then be available in the management console as a selectable modem type.