You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Product Line:
PM8ECC, ECC21, EGX100, EGX300, EGX200, EGX400
Environment:
PM800 series meter with PM8ECC and CM4xxx or CM3xxx with ECC21
EGX gateway
Resolution:
There are several methods for finding the MAC address of a PM8ECC, EGX or ECC21.
PM8ECC, ECC21, EGX100, EGX300, EGX200, EGX400
Environment:
PM800 series meter with PM8ECC and CM4xxx or CM3xxx with ECC21
EGX gateway
Resolution:
There are several methods for finding the MAC address of a PM8ECC, EGX or ECC21.
- Customer can find the MAC address from label on PM8ECC, EGX or ECC21. (It’s usually 12 digit long in hex)
- Customer can view the MAC address from the webpage (Diagnostics tab) of the PM8ECC, EGX or ECC21.
- Lastly, the customer can find MAC address from command prompt:
- Verify the IP address for PM8ECC, EGX or ECC21
- Open A Windows Command Prompt
- Ping the PM8ECC, EGX or ECC21 in question
- After pinging the device type 'arp -a' in the command window