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ISSUE | RESOLUTION |
Following a successful publication, the ComX name has not been upgraded and devices do not appear in the Facility Insights Tree View. |
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Usage/zone is not reported or is missing from the Consumption Per Usage widget and Consumption Per Zone |
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There is no value shown in the Electrical Distribution widget |
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Some widgets are missing values |
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There is no value shown in the Baseload widget | This widget only displays values from the previous day. |
The Breaker dashboard is incomplete | Verify the breaker has been properly instrumented with the complimentary module (BSCM for compact NSX) |
There is no breaker in list of devices | Verify the box entitled is active has been enabled for the relevant breakers in the Facility Insights settings tab. |
An incorrect device has been configured in the ComX | Use the function Replace the Device in the ComX. Publish data. Data history is preserved. |