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Issue
Applying changes to the Unitelway driver returns 'Can't reset driver' error.
Product Line
EcoStruxure Control Expert (formerly known as Unity Pro)
Environment
Unity Pro v8.1, Windows 7 Professional
Resolution
If you try to apply the changes made to the Unitelway driver and the NA_Service is not running on the PC, the error 'Can't reset driver' will get returned.
To resolve the issue, log into the PC as an administrator and start the NA_Service:
full adminstrator rights when Unity and the driver was installed or something else (i.e., anti-virus
software, anti-spyware software, etc.) running on the PC prevented the changes to the registry..
To change the 'Startup Type':
Applying changes to the Unitelway driver returns 'Can't reset driver' error.
Product Line
EcoStruxure Control Expert (formerly known as Unity Pro)
Environment
Unity Pro v8.1, Windows 7 Professional
Resolution
If you try to apply the changes made to the Unitelway driver and the NA_Service is not running on the PC, the error 'Can't reset driver' will get returned.
To resolve the issue, log into the PC as an administrator and start the NA_Service:
- Open a windows folder.
- Right click on 'Computer'.
- Select 'Manage'.
- Click on 'Services and Applications'.
- Click on 'Services'.
- Scroll down to find 'NetAccess Service'.
- Right click on 'NetAccess Service and select Start.
- The 'Startup Type' should be defined as 'Automatic'.
full adminstrator rights when Unity and the driver was installed or something else (i.e., anti-virus
software, anti-spyware software, etc.) running on the PC prevented the changes to the registry..
To change the 'Startup Type':
- Right click on 'NetAccess Service' and select 'Properties'.
- Click on the dropdown arrow next to 'Startup Type'.
- Select 'Automatic'
- Click on 'Apply'.
- Click on 'OK'.
- Close the 'Computer Management' window.