Search FAQs

You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.

Smart-UPS VT-G3500; Load does not turn on automatically after an outage/shutdown

Issue:
Load does not turn on automatically after an outage/shutdown

Product line:
Smart-UPS VT-Galaxy 3500

Environment:
All Product models, all serial numbers

Cause:
The system is set to not auto start by default

Resolution:
You can set the load to turn on automatically after an outage from the PowerView display.

1. Go to Setup menu
2: Select System
3: Select Auto Start
4. Change value to On

This may take one reboot of the UPS to take affect, and you will need to turn on the load manually then. After that first reboot it should automatically turn on in the future.