You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue:
The Error "Packet Send Incomplete. Possible cable problem" appears on the HMI randomly
Product Line:
Vijeo Designer (all versions and all supported HMI models)
Resolution:
This error could be caused by noise on the serial line. Typically this error occurs when any sort of disruption of the serial connection between the two devices occurs. Anything is a possible cause from a severed cable, noise, bad shielding, bad connection.
One recommendation is to change the communication cable first to see if that resolves the error.
If the issue persists, please contact us at Technical Support:
https://www.se.com/us/en/work/support/customer-care/brand-selection/
The Error "Packet Send Incomplete. Possible cable problem" appears on the HMI randomly
Product Line:
Vijeo Designer (all versions and all supported HMI models)
Resolution:
This error could be caused by noise on the serial line. Typically this error occurs when any sort of disruption of the serial connection between the two devices occurs. Anything is a possible cause from a severed cable, noise, bad shielding, bad connection.
One recommendation is to change the communication cable first to see if that resolves the error.
If the issue persists, please contact us at Technical Support:
https://www.se.com/us/en/work/support/customer-care/brand-selection/
Released for:Schneider Electric Vietnam
You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue:
The Error "Packet Send Incomplete. Possible cable problem" appears on the HMI randomly
Product Line:
Vijeo Designer (all versions and all supported HMI models)
Resolution:
This error could be caused by noise on the serial line. Typically this error occurs when any sort of disruption of the serial connection between the two devices occurs. Anything is a possible cause from a severed cable, noise, bad shielding, bad connection.
One recommendation is to change the communication cable first to see if that resolves the error.
If the issue persists, please contact us at Technical Support:
https://www.se.com/us/en/work/support/customer-care/brand-selection/
The Error "Packet Send Incomplete. Possible cable problem" appears on the HMI randomly
Product Line:
Vijeo Designer (all versions and all supported HMI models)
Resolution:
This error could be caused by noise on the serial line. Typically this error occurs when any sort of disruption of the serial connection between the two devices occurs. Anything is a possible cause from a severed cable, noise, bad shielding, bad connection.
One recommendation is to change the communication cable first to see if that resolves the error.
If the issue persists, please contact us at Technical Support:
https://www.se.com/us/en/work/support/customer-care/brand-selection/
Released for:Schneider Electric Vietnam
