Our Brands

Welcome to the Schneider Electric Website

Welcome to our website.
		
How can we help you today?
You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
What does the Vijeo Designer Runtime Error "Packet Send Incomplete. Possible cable problem" mean?
Issue:
The Error "Packet Send Incomplete. Possible cable problem" appears on the HMI randomly

Product Line:
Vijeo Designer (all versions and all supported HMI models)

Resolution:
This error could be caused by noise on the serial line. Typically this error occurs when any sort of disruption of the serial connection between the two devices occurs. Anything is a possible cause from a severed cable, noise, bad shielding, bad connection.

One recommendation is to change the communication cable first to see if that resolves the error.

If the issue persists, please contact us at Technical Support:
https://www.se.com/us/en/work/support/customer-care/brand-selection/

Schneider Electric Vietnam

You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
What does the Vijeo Designer Runtime Error "Packet Send Incomplete. Possible cable problem" mean?
Issue:
The Error "Packet Send Incomplete. Possible cable problem" appears on the HMI randomly

Product Line:
Vijeo Designer (all versions and all supported HMI models)

Resolution:
This error could be caused by noise on the serial line. Typically this error occurs when any sort of disruption of the serial connection between the two devices occurs. Anything is a possible cause from a severed cable, noise, bad shielding, bad connection.

One recommendation is to change the communication cable first to see if that resolves the error.

If the issue persists, please contact us at Technical Support:
https://www.se.com/us/en/work/support/customer-care/brand-selection/

 

Schneider Electric Vietnam

Explore more
Range:
Explore more
Range:
Users group

Discuss this topic with experts

Visit our community and get advice from experts and peers on this topic and more
Users group

Discuss this topic with experts

Visit our community and get advice from experts and peers on this topic and more
Explore more
Range:
Explore more
Range:

Need help?

  • Start here!

    Find answers now. Search for a solution on your own, or connect with one of our experts.

  • Contact Support

    Reach out to our customer care team to receive more information, technical support, assistance with complaints and more.

  • Where to buy?

    Easily find the nearest Schneider Electric distributor in your location.

  • Search FAQs

    Search topic-related frequently asked questions to find answers you need.

  • Contact Sales

    Start your sales inquiry online and an expert will connect with you.

I'd like to receive news and commercial info from Schneider Electric and its affiliates via electronic communication means such as email, and I agree to the collection of information on the opening and clicks on these emails (using invisible pixels in the images), to measure performance of our communications and improve them. For more details, please read our Privacy Policy.

  • Products Documentation
  • Software Downloads
  • Product Selector
  • Product Substitution and Replacement
  • Help and Contact Center
  • Find our Offices
  • Get a Quote
  • Where to buy
  • Company Profile
  • Report a misconduct
  • Accessibility
  • Investors
  • EcoStruxure
  • Job Search
  • Blog
  • Privacy Policy
  • Cookie Notice
  • Terms of use
  • Change your cookie settings
Your browser is out of date and has known security issues.

It also may not display all features of this website or other websites.

Please upgrade your browser to access all of the features of this website.

Latest version for Google Chrome, Mozilla Firefox or Microsoft Edgeis recommended for optimal functionality.