Video: How to verify USB communications between UPS and Windows OS using UsbDeview.exe

Search FAQs

You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.

Issue:
need to check USB communications between Windows OS and APC Back-UPS or APC Smart-UPS

The USB drivers for communications between APC UPS and Windows OS are pre-installed in the Windows OS.
The drivers should load automatically once the APC UPS has been connected to the computer using the proper USB cable. The drivers that will load are HID UPS Battery and American Power Conversion USB UPS.

Windows Device Manager

NOTE: If PowerChute had previously been installed on the system you may see APC UPS under Batteries.

If the drivers do not load automatically;

Connect the USB cable to the UPS and the computer
Open C:\Windows\System32\drivers
Verify that hidclass.sys, hidparse.sys, and hidusb.sys are available.

NOTE: hidclass.sys, hidparse.sys, and hidusb.sys are included with the Windows OS. If they are missing from the system you will need to install them via the Windows OS install media.

Product Lines:
Back-UPS and Smart-UPS that accept USB communications
PowerChute Personal Edition
PowerChute Business Edition
PowerChute Serial Shutdown

Environment:
All supported Windows OS

Cause:
Testing USB communications using UsbDeview.exe

Solution:

If further assistance is required please see Schneider Electric FAQ Video: Troubleshooting no communication between UPS and PowerChute Business Edition