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Video: PowerLogic PM5500 - Upgrade Procedure for Firmware using FTP

Issue
Customer would like to know the upgrade procedure for firmware using FTP.

Product Line
PM5500

Environment
Firmware Upgrade

Cause
Customer is using an older firmware and would like to update to a new one.

Resolution
*Warning: The firmware utilities listed here can cause permanent damage to your product if applied incorrectly. Before downloading any firmware updates, verify the firmware you are downloading is appropriate for the specific model number of your product. If you have any doubts, contact Technical Support for guidance.*

*Warning: Devices should be disconnected from all monitoring software before performing a firmware upgrade*

NOTE: If the firmware version is earlier than Firmware V1.01.00 then download V1.01.00 and see FA237920 for a walk through on upgrading using DLF-3000.

If the meter is not already at the current firmware (found here), download it, and follow the steps or video below, and repeat those steps.

NOTE: This procedure explains how to upgrade the firmware using the meter's FTP server.

Start by power cycling the meter.
Open Windows Explorer and connect to the meter by entering ftp:\\XX.XX.XX.XX and replace "X"with IP Address of the meter to be upgrade.
- It may be necessary to hold the Alt key down and click "VIEW" "Open site in File Explorer" if you opened FTP in Internet Explorer.
Enter a Product Master username and password when prompted (the default username and password are user2 and pass2). There should be a www and fw folder displayed.
Copy the PM5500StartUpgrade.shtml file into the www folder.
Copy the App2.out and PM556x_vX.Y.Z.fwa files into the fw folder.

NOTE: If a file with the same name already exists on the meter, there will be a prompt to confirm whether or not to replace that file. Click Yes (to replace that one file) or Yes to All (to replace all files).

NOTE: If there are custom files such as web pages added to the meter's FTP server, there may not be enough memory on the meter's Ethernet communications card to paste the files which will result in an error. If so, these files will need to be temporarily removed from the meter before proceeding. Once upgraded, they can be copied back.

Exit Windows Explorer after the file copying is complete.
Open a browser and enter http://XX.XX.XX.XX/PM5500StartUpgrade.shtml and replace "X" with the IP Address of the meter to be upgraded to trigger the upgrade.
Enter the login credentials when prompted to begin the upgrade process.

NOTE: It might take a minute or two while the meter's Ethernet communications card is reset, and the upgrade initialized. A firmware upgrade status page will be displayed which shows the information about the upgrade process.
NOTE: If the status page indicates that one of the upgrade processes failed, restart the upgrade process from Step 1.

*NOTE: When using the meter's webpage after completing the firmware upgrade, some tabs may not load. Clear the web browser's cache and reload the page to fix broken tabs.*