Search FAQs

You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.

VIDEO: Testing Citect Credentials Fail for Application Services Host

Issue
A users credentials fail to authenticate in Application Configuration Utility > Application Services Host:

Citect connection unavailable.
Note: Citect runtime must be running to perform this test

Note: Citect Runtime is already running.

Product Line
PowerSCADA Expert 8.1, 8.2, 9.0 (PSE 8.x, 9.x)

Environment
Application Configuration Utility

Cause
A successful connection by the Schneider Electric ApplicationServiceHost service requires a user already defined in the PowerSCADA project, server IP address and a parameter in the INI file. However, testing citect credentials will not work if it's running as a service. In this resolution, the INI parameter is missing.

Resolution
1. In Citect INI file, set [ctAPI] Remote = 1.