You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Product Line
PM5560
Environment
Logging
Resolution
This is an issue in the 1.x.xxx version of PM5500 firmware which was causing a File Status error condition and issue of occasional missing records in the data log. The device driver stops downloading on-board data logs after some time (approximately 2 months if the data logging interval is 15 minutes)
These issues have been fixed in FW V2.0.1. See Video: PowerLogic PM5500 - Upgrade Procedure for Firmware using FTP
PM5560
Environment
Logging
Resolution
This is an issue in the 1.x.xxx version of PM5500 firmware which was causing a File Status error condition and issue of occasional missing records in the data log. The device driver stops downloading on-board data logs after some time (approximately 2 months if the data logging interval is 15 minutes)
These issues have been fixed in FW V2.0.1. See Video: PowerLogic PM5500 - Upgrade Procedure for Firmware using FTP