How do I troubleshoot an Altivar Process Drive that would not connect to a CanOpen network?

Issue:
What are the steps to troubleshoot the Altivar Process Drive that is not connected to a CanOpen network?

Product Line:
Altivar Process Drive (ATV630, ATV930, ATV650, ATV950, ATV660, ATV960, ATV680, ATV980)

Environment:
All serial numbers for Altivar Process Drive

Cause:
N/A

Resolution:
Note: This FAQ goes over some basic checks and troubleshooting tips. For extended troubleshooting please refer to your drives CanOpen manual.

Drive Will Not Connect

• Card
  • Confirm Card Module part number correct
    • FA320879:https://www.se.com/us/en/faqs/FA320879/
• Installation
  • Make sure card is installed in appropriate Slot. Should be using Slot A for all Process Drives
  • Pin Layout - Make sure to use proper pinouts for cables.
    • FA320885:www.se.com/us/en/faqs/FA320885/
  • Isolate any electrical interference
    • Use conduits or other isolating material
    • Separate control and power connections
  • Terminating resistors must be placed on both ends of a CAN bus line. A 120 Ohms terminating resistor between CAN_L and CAN_H is used for this purpose.
• Network
  • ​Check for any duplicate addresses on the network.
  • Check to make sure you have proper configured assemblies
  • Check LEDs on the drive
  • The following FAQ describes the LEDs status for Ethernet IP Field-bus for the Altivar Process Drives
    • FA320885:https://www.se.com/ww/en/faqs/FA320962/
• Programming
  • ​Check Basic Settings on the drive. Make sure the following is set:
    • [CANopen Address​]
    • [CANopen Baudrate]
    • [CANopen Error]

​​Drive Connects But Will Not Run

• Network​
  • Verify you can read from the drive
  • Verify reading and writing to correct CanOpen Index registers
    • Altivar 600 Communication Registers
    • Altivar 900 Communication Registers
• Programming on the Drive
  • Confirm drive is setup for Network Control
  • Check Command and Reference Menu
  • [Complete settings] [Command and Reference]
• ​​Troubleshooting
  • Check Communication Map
    • [Display] [Communication map]
    • Check Command Channel
    • Command Register
    • Ref Freq Channel
    • Ref Freq
• Reference attached manuals for further troubleshooting

“If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions:
Frequently Asked Questions - Schneider Electric (se.com)

If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us at drive.products.support@se.com to create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance:
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Released for:Schneider Electric Vietnam