You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue:
What are the steps to troubleshoot the Altivar Process Drive that is not connected to a CanOpen network?
Product Line:
Altivar Process Drive (ATV630, ATV930, ATV650, ATV950, ATV660, ATV960, ATV680, ATV980)
Environment:
All serial numbers for Altivar Process Drive
Cause:
N/A
Resolution:
Note: This FAQ goes over some basic checks and troubleshooting tips. For extended troubleshooting please refer to your drives CanOpen manual.
Drive Will Not Connect
“If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions:
Frequently Asked Questions - Schneider Electric (se.com)
If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us at drive.products.support@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Support | Schneider Electric Global (se.com)“
What are the steps to troubleshoot the Altivar Process Drive that is not connected to a CanOpen network?
Product Line:
Altivar Process Drive (ATV630, ATV930, ATV650, ATV950, ATV660, ATV960, ATV680, ATV980)
Environment:
All serial numbers for Altivar Process Drive
Cause:
N/A
Resolution:
Note: This FAQ goes over some basic checks and troubleshooting tips. For extended troubleshooting please refer to your drives CanOpen manual.
Drive Will Not Connect
- Card
- Confirm Card Module part number correct
- Installation
- Make sure card is installed in appropriate Slot. Should be using Slot A for all Process Drives
- Pin Layout - Make sure to use proper pinouts for cables.
- FA320885:www.se.com/us/en/faqs/FA320885/
- Isolate any electrical interference
- Use conduits or other isolating material
- Separate control and power connections
- Terminating resistors must be placed on both ends of a CAN bus line. A 120 Ohms terminating resistor between CAN_L and CAN_H is used for this purpose.
- Network
- Check for any duplicate addresses on the network.
- Check to make sure you have proper configured assemblies
- Check LEDs on the drive
- The following FAQ describes the LEDs status for Ethernet IP Field-bus for the Altivar Process Drives
- Programming
- Check Basic Settings on the drive. Make sure the following is set:
- [CANopen Address]
- [CANopen Baudrate]
- [CANopen Error]
- Check Basic Settings on the drive. Make sure the following is set:
- Network
- Verify you can read from the drive
- Verify reading and writing to correct CanOpen Index registers
- Programming on the Drive
- Confirm drive is setup for Network Control
- Check Command and Reference Menu
- [Complete settings] [Command and Reference]
- Troubleshooting
- Check Communication Map
- [Display] [Communication map]
- Check Command Channel
- Command Register
- Ref Freq Channel
- Ref Freq
- Check Communication Map
- Reference attached manuals for further troubleshooting
“If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions:
Frequently Asked Questions - Schneider Electric (se.com)
If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us at drive.products.support@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Support | Schneider Electric Global (se.com)“
Released for:Schneider Electric Vietnam
