PowerChute Business Edition Simple Signaling with Interface Expander 2 card in Timer Mode – Master server does not shutdown

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PowerChute Simple Signaling with Interface Expander 2 card in Timer Mode – Master server does not shutdown

Issue:

When a Type B UPS goes on battery in a Simple Signaling configuration with an Interface Expander 2 card using Timer Mode, the simple clients gracefully shut down after the configured time, but the Controller server does not.

Product:

PowerChute Business Edition v9.5 and above

Environment:

Simple Signaling with Interface Expander 2 card (AP9624) and Type B UPS devices

Solution:

To work around this issue:

Option 1: Reset the DIP switch on the Interface Expander 2 card from “Timer Mode” to “Confirmed Mode” (0000) for Type B UPS devices, and configure all PowerChute clients (Controller and simple) to shutdown at “After the UPS has been on battery for” in the Shutdown Settings screen. This is the same as Timer Mode but is configured in PowerChute.
Option 2: You can configure a command file to shut down the Control server for the “On Battery” event in the Event Configuration screen, which ensures a graceful shutdown. However, the Control server will still shut down if the power outage does not last 2 minutes (Timer Mode setting on the Interface Expander 2 card).

NOTE: This issue is specific to Type B UPS devices only. Visit Knowledge Base article FA315835 on the APC website to learn more about UPS model types.