You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
1. Issue
When the SiteManager is installed on HMIGTO or HMIG3U, all agents are visible event if there are not physically connected to the SiteManeger. There are visible in GateManager, LinkManager and they reply "present" to ping command
2. Product Line
Ecostruxure Secure connect Advisor
3. Environment
When the Site Manager of Ecostruxure Secure connect Advisor is installed on VxWord target (HMIGTO, HMIG3U)
4. Resolution
For a diagnostic, if SiteManager is on HMIGTO/HMIG3U, do not use Ping command to check if your agents are connected or not
When the SiteManager is installed on HMIGTO or HMIG3U, all agents are visible event if there are not physically connected to the SiteManeger. There are visible in GateManager, LinkManager and they reply "present" to ping command
2. Product Line
Ecostruxure Secure connect Advisor
3. Environment
When the Site Manager of Ecostruxure Secure connect Advisor is installed on VxWord target (HMIGTO, HMIG3U)
4. Resolution
For a diagnostic, if SiteManager is on HMIGTO/HMIG3U, do not use Ping command to check if your agents are connected or not
Released for: Schneider Electric Vietnam
You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
1. Issue
When the SiteManager is installed on HMIGTO or HMIG3U, all agents are visible event if there are not physically connected to the SiteManeger. There are visible in GateManager, LinkManager and they reply "present" to ping command
2. Product Line
Ecostruxure Secure connect Advisor
3. Environment
When the Site Manager of Ecostruxure Secure connect Advisor is installed on VxWord target (HMIGTO, HMIG3U)
4. Resolution
For a diagnostic, if SiteManager is on HMIGTO/HMIG3U, do not use Ping command to check if your agents are connected or not
When the SiteManager is installed on HMIGTO or HMIG3U, all agents are visible event if there are not physically connected to the SiteManeger. There are visible in GateManager, LinkManager and they reply "present" to ping command
2. Product Line
Ecostruxure Secure connect Advisor
3. Environment
When the Site Manager of Ecostruxure Secure connect Advisor is installed on VxWord target (HMIGTO, HMIG3U)
4. Resolution
For a diagnostic, if SiteManager is on HMIGTO/HMIG3U, do not use Ping command to check if your agents are connected or not
Released for: Schneider Electric Vietnam
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