You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue
How to stop users from automatically signing out of the PME Web Applications due to inactivity.
Product Line
Power Monitoring Expert 9.x
Power Monitoring Expert 2020
Power Monitoring Expert 2021
Power Monitoring Expert 2022
Power Monitoring Expert 2023
Environment
Web Applications
Vista, Designer, Management Console
Cause
As of PME 9.0 the user will be logged out of the web applications after 20 minutes of no activity. This also applies to thick client applications such as Vista, Designer, and Management Console.
Resolution
This setting can be adjusted to prevent it from logging out of the user or extend the timeout.
For PME 9.0:
Browse to http://HOSTNAME/systemdataservice/timeoutsettings where HOSTNAME is the server name of the application server. This allows a default timeout value to be specified. The web applications and the thick client applications can have different timeout values. Setting the value to 0 removes the timeout altogether, although for security reasons, it is not recommended.
For PME 2020:
As of PME 2020, the Session Timeout settings have been added to Web Applications. To configure the session timeout navigate to Web Applications > Settings > Security > Session Timeout. This will provide the option to disable or specify a default timeout value.
Note: A timeout value from 1 minute to 1440 minutes (1 day) is allowed.
Additional Information
PME automatically times out inactive client sessions. Web Application clients are logged out and Windows application clients (Vista, Designer, Management Console) are locked after a period of inactivity. The timeout period is configurable, it is set to 20 minutes by default.
To restart or unlock the session the login credentials must be entered. A session is considered inactive if none of the following actions are detected:
How to stop users from automatically signing out of the PME Web Applications due to inactivity.
Product Line
Power Monitoring Expert 9.x
Power Monitoring Expert 2020
Power Monitoring Expert 2021
Power Monitoring Expert 2022
Power Monitoring Expert 2023
Environment
Web Applications
Vista, Designer, Management Console
Cause
As of PME 9.0 the user will be logged out of the web applications after 20 minutes of no activity. This also applies to thick client applications such as Vista, Designer, and Management Console.
Resolution
This setting can be adjusted to prevent it from logging out of the user or extend the timeout.
For PME 9.0:
Browse to http://HOSTNAME/systemdataservice/timeoutsettings where HOSTNAME is the server name of the application server. This allows a default timeout value to be specified. The web applications and the thick client applications can have different timeout values. Setting the value to 0 removes the timeout altogether, although for security reasons, it is not recommended.
For PME 2020:
As of PME 2020, the Session Timeout settings have been added to Web Applications. To configure the session timeout navigate to Web Applications > Settings > Security > Session Timeout. This will provide the option to disable or specify a default timeout value.
Note: A timeout value from 1 minute to 1440 minutes (1 day) is allowed.
Additional Information
PME automatically times out inactive client sessions. Web Application clients are logged out and Windows application clients (Vista, Designer, Management Console) are locked after a period of inactivity. The timeout period is configurable, it is set to 20 minutes by default.
To restart or unlock the session the login credentials must be entered. A session is considered inactive if none of the following actions are detected:
- Mouse movement
- Mouse click
- Keyboard activity
- Touch screen activity
Released for:Schneider Electric Vietnam
