{}

Our Brands

Impact-Company-Logo-English Black-01-177x54

Welcome to the Schneider Electric Website

Welcome to our website.
Search FAQs
You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
PME - Web Applications error when creating a new report subscription "An unexpected error has occurred. Your request cannot be processed at this time."
Issue
Adding a new report subscription in the PME Web Applications shows "An unexpected error has occurred. Your request cannot be processed at this time. If the problem persists, contact the Webpage administrator." The Windows Security log shows an "Audit Failure" entry and displays the following message: "Account currently disabled"

Event Viewer Security Account currently disabled

Product Line
Power Monitoring Expert 8.x
Power Monitoring Expert 9.0
Power Monitoring Expert 2020
Power Monitoring Expert 2021
Power Monitoring Expert 2022
Power Monitoring Expert 2023

Environment
Web Applications Reports

Cause
The IONUser is one of the Windows users automatically created during the installation of PME, and by default is the one used to run report subscriptions. If this user is disabled, then creating and/or running report subscriptions will result in an error.

Resolution
Make sure that the IONUser account is enabled.
  1. Open Control Panel > Administrative Tools > Computer Management > Local Users and Groups > Users
  2. Right-Click IONUser > Properties
  3. Make sure the box next to "Account is disabled" is unchecked

Schneider Electric Vietnam

Explore more
Range:
Articles that might be helpful Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.
Explore more
Range: