You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue
"The issue may be caused by multiple reason:
- Link Manager service not started
- Problem of installation due to driver signature."
Product line / Environment
EcoStruxure Secure Connect Advisor / Link Manager (All version)
Resolution
1 - Link Manager service not started: Check that Link Manager is running on the machine
If in Task manager, you cannot see ""Schneider Electric LinkManager Service in the running service, go to ""c:\Program Files\Schneider Electric\LinkManager
And start LinkManagerSvc.exe"
2 - Problem of installation due to driver signature: Check that Link Manager adapter is present, if you cannot see it, that's mean, you faced the driver signature problem
To fix the issue, run "Command Prompt as administrator
After reboot/reinstall, VirtualBox TAP Adapter is showed and LinkManager can start properly
Then, the signature can be reactivated using the command: bcdedit /set testsigning off
"The issue may be caused by multiple reason:
- Link Manager service not started
- Problem of installation due to driver signature."
Product line / Environment
EcoStruxure Secure Connect Advisor / Link Manager (All version)
Resolution
1 - Link Manager service not started: Check that Link Manager is running on the machine
If in Task manager, you cannot see ""Schneider Electric LinkManager Service in the running service, go to ""c:\Program Files\Schneider Electric\LinkManager
And start LinkManagerSvc.exe"
2 - Problem of installation due to driver signature: Check that Link Manager adapter is present, if you cannot see it, that's mean, you faced the driver signature problem
To fix the issue, run "Command Prompt as administrator
After reboot/reinstall, VirtualBox TAP Adapter is showed and LinkManager can start properly
Then, the signature can be reactivated using the command: bcdedit /set testsigning off
Released for:Schneider Electric Vietnam
