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PME Licensing. How/When to contact the Software Registration Center (SRC)

Environment
Any PME version up to 2020
Licensing

When to contact SRC
Contact SRC in the following scenarios

SRC Agents can release licenses making it possible to activate the license again on the same server or on a different server.
They can also raise the return limit (default is 2 per calendar year).
SRC Agents can help you solve any activation Issue
SRC contact information is available from help/support menu from the License Manager or Floating License Manager.

What SCR cannot help with?

SRC Agents cannot troubleshoot licensing issues, please address to the technical support team.
SRC Agents cannot issue new licenses or trial extensions. If the Trial expires, PME-OrderSupport@se.com can provide an extension upon request.
SCR Agents cannot release licenses for PME versions 2021 onwards. Please contact PME-OrderSupport@se.com or your local support for help.

How to contact SCR
Link to the Software Registration Centers:
https://www.se.com/ww/sites/corporate/en/support/software-licensing/contact-us

Regions	Hours of Operation	Spoken Languages	Email	Phone
Europe	Monday to Friday 8:30am to 5:00pm (CET)	English, German	src-eeurope@schneider-electric.com	+420 281 088 696
North and Central America	Monday to Friday 8:00am to 5:00pm (EST)	English	src-americas@schneider-electric.com	+1 888 266 8705 (US/Canada) +1 978 975 9755 (other locations)
South America	Monday to Friday 8:30am to 5:00pm (CET)	English	src-southamerica@schneider-electric.com	+420 281 088 696
Asia and Pacific	Monday to Friday 9:00am to 5:00pm (AEST)	English	src.asiapacific@schneider-electric.com	+61 2 7255 7811
France	Monday to Friday 8:00am to 6:00pm (CET)	French	global-src-france@schneider-electric.com	08 25 012 999 (France) +33 492 088 268 (other locations)
Italy	Monday to Friday 8:00am to 6:00pm (CET)	Italian	it-registrazione-software@schneider-electric.com	+39 011 4073333