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PME Licensing. How/When to contact the Software Registration Center (SRC)
Environment
Any PME version up to 2020
Licensing
When to contact SRC
Contact SRC in the following scenarios
- SRC Agents can release licenses making it possible to activate the license again on the same server or on a different server.
- They can also raise the return limit (default is 2 per calendar year).
- SRC Agents can help you solve any activation Issue
- SRC contact information is available from help/support menu from the License Manager or Floating License Manager.
What SCR cannot help with?
- SRC Agents cannot troubleshoot licensing issues, please address to the technical support team.
- SRC Agents cannot issue new licenses or trial extensions. If the Trial expires, PME-OrderSupport@se.com can provide an extension upon request.
- SCR Agents cannot release licenses for PME versions 2021 onwards. Please contact PME-OrderSupport@se.com or your local support for help.
How to contact SCR
Link to the Software Registration Centers:
https://www.se.com/ww/sites/corporate/en/support/software-licensing/contact-us
| Regions | Hours of Operation | Spoken Languages | Phone | |
| Europe | Monday to Friday 8:30am to 5:00pm (CET) | English, German | src-eeurope@schneider-electric.com | +420 281 088 696 |
| North and Central America | Monday to Friday 8:00am to 5:00pm (EST) | English | src-americas@schneider-electric.com | +1 888 266 8705 (US/Canada) +1 978 975 9755 (other locations) |
| South America | Monday to Friday 8:30am to 5:00pm (CET) | English | src-southamerica@schneider-electric.com | +420 281 088 696 |
| Asia and Pacific | Monday to Friday 9:00am to 5:00pm (AEST) | English | src.asiapacific@schneider-electric.com | +61 2 7255 7811 |
| France | Monday to Friday 8:00am to 6:00pm (CET) | French | global-src-france@schneider-electric.com | 08 25 012 999 (France) +33 492 088 268 (other locations) |
| Italy | Monday to Friday 8:00am to 6:00pm (CET) | Italian | it-registrazione-software@schneider-electric.com | +39 011 4073333 |
Released for:Schneider Electric Vietnam
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