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Issue:
SoMove will not even launch the serial configuration popup window and is triggering an Root Element error.
Product Line:
Somove Software with the TCSM Serial cable.
Environment:
All
Cause:
The first signs for the problem manifested as a "Root Element" error in Somove.
Check your program manager to see if EAE or EcoStruxure Automation Expert v21.x has been recently installed
Resolution:
The Modbus serial DTM suite and the TCSM cable drivers files may need to be purged or reinstalled.
Contact the Drives Product Support Group for assistance. 888-778-2733 option 2 and option 4.
Released for:Schneider Electric Vietnam
