{}

Our Brands

Impact-Company-Logo-English Black-01-177x54

Welcome to the Schneider Electric Website

Welcome to our website.
Search FAQs
You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
NMC2 self-signed certificate expired - "connection reset" in Web UI
Issue:
NMC2 devices with a self-signed SSL certificate refuse a web connection. Logging in via serial/telnet/SSH still work.

Product Lines:
  • Network Management Card 2 (NMC2) - AP9630/AP9630CH, AP9631/AP9631CH, AP9635/AP9635CH
Devices with an embedded Network Management Card 2 include (but are not limited to): 2G Metered/Switched Rack PDUs (AP86XX, AP88XX, AP89XX), AP44xx RackATS, Netbotz 250,  Certain Audio/Video Network Management Enabled products.

Solution:
To fix this issue, a device would need to be upgraded to v7.0.4. After upgrading, the SSL certificate will need to be deleted from the NMC; there are a few methods that can be used:

Deleting the certificate via Web UI
  • Navigate to Configuration --> Network --> Web --> SSL Certificate
  • Select "remove", then "apply"
  • Reboot the NMC
Deleting the certificate via CLI
  • Open a Telnet/SSH session
  • Enter "cd ssl"
  • Enter "dir", should return with a file that has a .p15 extension
  • Delete the file with the command "delete <filename>.p15"
  • Reboot the NMC with the "reboot" command
Deleting the certificate via FTP
  • Open an FTP session
  • Enter "cd ssl"
  • Enter "dir", should return with a file that has a .p15 extension
  • delete the file with the command "delete <filename>.p15"
  • Close the FTP session, then reboot the NMC manually.


If a user wishes to remain on a firmware revision older than v7.0.4, the certificate can be deleted and the card rebooted to fix the issue, however the new certificate generated will be valid for only 1 year - the process would need to be repeated every year.

Schneider Electric Vietnam

Explore more
Range:
Product:
Articles that might be helpful Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.
Explore more
Range:
Product: