Search FAQs

You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.

Deployment of Data Center Expert 7.9.x VM only allows up to 8 CPU cores.

Issue:
Deployment of Data Center Expert 7.9.x only allows up to 8 CPU cores.

Product Line:
Data Center Expert

Environment:
DCE potentially any version
AP94VMACT deployment on VMware ESXI

Cause:
Data Center Expert VM was only built with the maximum capacity of 8 CPU cores. This was due to compatibility with ESXI version 4.

Resolution:
This can be edited in VMware and changed to allow more cores.

Shut the vm down.
Right click the VM in vsphere.
Go to Compatibility --> Upgrade Compatibility

You will get a warning stating that this is an irreversible operation. Hit yes.

Choose the last one in the "Compatible With" list and hit OK

You should now be able to set over 8 CPUs for the DCE 7.9.2

***Please note that if you have deployed a version and increased the number of cores, then upgraded that version to the next (not a fresh VM deployment), you will not see this issue.