You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
The goal of this article is is to explain an issue meet on Ecostruxure Augmented Operator Advisor during a project builder backup attempt.
This article is applicable for Ecostruxure Augmented Operator Advisor builder
The error message displayed is :
This message may occured when some file names used double-byte characters (Chinese, Japanese or Russian languages).
Double-bytes charaters may exceed the maximum name lenght and raise this error message.
Schneider Electric recommand to avoid double-byte characters.