{}

Our Brands

Impact-Company-Logo-English Black-01-177x54

Welcome to the Schneider Electric Website

Welcome to our website.

Search FAQs

You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.

Why my M580 is not at right NTP time ?

----------------------------------------------------------------------------------------------------
Context
:
- All CPUs are concerned (BMEx58x0x0x)
- CPU configured as NTP client (both IPs: IPA and IP Main)
- IP A and IP Main are not on the same subnetwork (IP A = 192.168.11.3/24 and IP Main = 192.168.10.1/24)
- but a router is only set on one of the both subnetwork (i.e. 192.168.10.254/24 )

----------------------------------------------------------------------------------------------------
Behaviour:
Randomly, on boot CPU phase, communication are starting with NTP server using IP A, NTP server is not reachable. => because router is only set for 192.168.10.x addresses.

----------------------------------------------------------------------------------------------------
Nota:
This boot phase and random behaviour are documented into "Modicon M580, Hardware Reference Guide" (ref. EIO0000001578) into chapter "Installing Modules in an M580 Rack"/"Services and Addresses"

SNTP client document screenshot

----------------------------------------------------------------------------------------------------
Troubleshooting:
To avoid NTP packet filtering from the router, we recommand to configure the router subnetwork mask to 255.255.0.0 (16) instead of 255.255.255.0 (24)

----------------------------------------------------------------------------------------------------
Appendix 1: Example of IP Main and IP A
IP Main and IP A example

----------------------------------------------------------------------------------------------------
Appendix 2: example of NTP server
NTP server example

Schneider Electric Vietnam

Explore more
Product:
Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.
Explore more
Product: