VIP Customer Satisfaction Manager f/m/d

Location: Germany

Schneider Electric’s Cooling Business Unit is passionate about helping our customers meet their Datacenter Cooling needs. In this position, the VIP Customer Satisfaction Manager f/m/d leads the improvement of the customer experience for our most critical Cooling customers.  He/she will ensure issue resolution is delivered in a timely manner and is communicated well to our customers.  In this role you must collaborate with our Offer Quality Leaders, Level 3 Technical Support Staff, and various other SE personnel to manage critical issues, provide RCA/8D reports, and ensure proper prioritization.  This position requires a strong technical background with solid communication, organization, and issue management skills.

Your To Dos:

• Manage resolution for critical and escalated issues affecting Cooling VIP customers
• Communicate and present 8D progress to customers affected by critical issues
• Provide holistic approach to issue resolution and communication for customers affected by multiple concerns across different regions, locations, or aspects of their business
• Ensure resolution priorities are established and maintained
• Champion “Quality Marketing” both internally and externally to promote our quality initiatives and continuous improvement

Our Offer:

• Meaningful work! As a Green Company with a sense of responsibility and sustainability, you can help us create a green future.
• Become part of a great team where appreciation and open communication are lived values.
• You can expect a varied workplace with a lot of personal responsibility. Benefit from regular training and attractive development opportunities within an international corporation.
• Work flexibly so that there is also time for your family and hobbies.

Your IMPACT:

• Bachelor's degree in technical discipline, 5+ years relevant experience with quality engineering tools and practices (e.g., process mapping, 8D process, statistical analysis)
• Professional experience handling multiple problems, working on cross-functional teams, leading and influencing at all levels not only internally but also with customers.
• Excellent communication skills both in German and English
• Skills: Problem solving, quality systems, knowledge of mechanical, electrical, and control systems.
• Self-motivated, good interpersonal skills, capable of managing multiple workstreams, solving complex problems, international communication experience is a plus, willingness to travel up to 25%.

Meaningful, Inclusive, Empowered:  

Nobody is flawless and not all career paths are the same. The important thing is that we have the will to learn and develop ourselves further. Because we know that career also means having to find your strengths first. Apply now, even if you don't fulfil all the requirements (yet). We look forward to getting to know you! 

Your next step? Now apply online! 

Please upload your CV including salary expectations and giving the job ID 75289.  

The contact person for this position is Raquel Mora. 

Note: Schneider Electric does not accept unsolicited application documents from recruitment agencies. Should Schneider Electric consider a candidate whose profile has been sent by recruitment agencies without an existing framework agreement, no claims can be asserted against Schneider Electric. 

Learn more:  

You can find us on Instagram via @schneiderelectric_karriere to make sure you don't miss any news.   

You can find everything about Schneider Electric as an employer here: https://www.se.com/de/de/about-us/careers/overview.jsp      

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
  
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.