1. Effective date
April 2019
2. What personal information we process
When you open an account and connect to EcoStruxure Facility Expert, we process the following personal information:
- your contact details, including name, email address, phone (optional), company, company address, job position
- the information you entered in EcoStruxure Facility Expert, such as assets data, asset localization, work orders and intervention logs.
- your usage data, including browser type & version, mobile operating system, functions usage & App engagement level, used
We get your personal information directly from you.
We might get your email address from another user if this user asks us to send you an invitation on his/her behalf. If you do not wish to accept the invitation, you are free to ignore the email.
3. How we use personal information
Schneider Electric uses your personal information to give you access to EcoStruxure Facility Expert pursuant to a contract with you or with your employer.
We also process personal information based on our legitimate interest and the legitimate interest of our clients:
- to facilitate document sharing between users
- to facilitate contact between users of the platform; this functionality is optional, please refer to §6 below for information on enabling or disabling sharing of your contact information
- to enable users, as well as Schneider Electric, to monitor and respond to the need for maintenance or other services, as required by the Building or the Connected Equipment connected to EcoStruxure Facility Expert; these services are described in Ecostruxure Facility Expert User Guide
- to ensure the security of the platform, to address technical issues, and to improve the platform.
4. Who we share personal information with
The information you entered in the platform, as well as your contact information is accessible to other users such as but not limited to Certified EcoXpert Partners or other users such as but not limited to panel builders, contractors, service providers, operators or occupiers (legal owners or tenants) of the Building or the Connected Equipment connected to EcoStruxure Facility Expert. Sharing your contact information is optional. Please refer to §6 below for information on enabling or disabling sharing of your contact information.
If you have any question regarding invitations or messages sent to you by another user through EcoStruxure Facility Expert, please contact the sender of the message.
We do not sell, distribute or trade your personal information to outside parties unless we have your permission or are required by law to do so.
We employ third party companies and individuals to facilitate EcoStruxure Facility Expert, to provide services on our behalf, to perform related services or to assist us in analyzing how EcoStruxure Facility Expert is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Notice for residents of the EU/EEA: Schneider Electric is a global company, with legal entities, business processes, management organizations, and a system infrastructure that crosses borders. We transfer data to subsidiaries and service providers located outside of the EU/EEA, including in the USA. We ensure that transfers comply with legal requirements, for example, by executing Standard Contractual Clauses or through our Binding Corporate Rules for intragroup transfers as a data controller. To obtain more details on these transfers and copies of the applicable safeguards put into place, you may contact Global-Data-Privacy@schneider- electric.com
5. How long we keep personal information
We will not retain personal information when it is no longer necessary for the purposes outlined in point 3, except where mandated by law or to defend legal claims.
6. How to access and edit personal information
You can check and amend your personal information directly through the “My Profile” link within EcoStruxure Facility Expert.
Using the “My Profile” link you can choose whether you wish to display or not your contact information on EcoStruxure Facility Expert (i.e.: phone, email) and you can also enable or disable the EcoStruxure Facility Expert EcoStruxure messaging functionality (this function enables other users to contact you by email directly through Facility Expert). If you have other questions and requests, including how to receive a copy of your information, or how to delete your account, you may contact Schneider Electric at facilityexpert@schneider- electric.com or directly contacting Schneider Electric customer care center.
Notice for residents of the EU/EEA: you benefit from rights to request erasure or restriction of your personal information, you can withdraw your consent at any time and you can object to the processing of personal information on grounds relating to your particular situation when the processing is justified by our legitimate interest. In addition to the settings that are directly available to you through the “My Profile” function, please do not hesitate to get in touch with Schneider Electric at Global-Data-Privacy@schneider-electric.com
7. Who can manage your account
If you use EcoStruxure Facility Expert within an organization, your account might be administered within your entity. Your use of EcoStruxure Facility Expert may be subject to your organization's policies, and if so please direct your privacy inquiries to your administrator. Schneider Electric is not responsible for the privacy or security practices of clients, which may differ from those set forth in this Data Privacy Notice. If you use an email address provided by an organization, such as an employer, to access Facility Expert, the owner of the domain (e.g., your employer) associated with your email address might be able to: (a) control and administer your EcoStruxure Facility Expert account and (b) access and process your information, including the contents of your communications and files.
If you are a Certified EcoXpert Partner or other User such as but not limited to a panel builder, contractors, service providers, operators or occupiers of the Building or the Connected Equipment connected to EcoStruxure Facility Expert, your permissions within EcoStruxure Facility Expert might be managed by the current legal occupier or owner of the Building(s) and/or the Connected Equipment. Please contact the current legal owner of the Building(s) and/or the Connected Equipment if you have any requests relating your role in relation to their Building(s) and/or Connected Equipment.
8. Links to other Sites
EcoStruxure Facility Expert may contain links to other sites that are not operated by Schneider Electric. If you click on a third-party link, you will be directed to that third party's site. We advise you to review their Privacy Notice. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
9. Changes to the Data Privacy Notice
We may update our Data Privacy Notice from time to time in order to improve it, to keep it aligned with how we use personal information, and with applicable regulations. We will let you know that the Data Privacy Notice has been updated via email and/or a prominent notice on Facility Expert. You are advised to review this Data Privacy Notice periodically for any changes. Changes will be effective when they are posted on this page.
10. Contact us
Schneider Electric acts as data controller.
If you have any questions or suggestions on this Data Privacy Notice, or if you believe we might have processed your personal information in violation of applicable law please contact the Schneider Electric Data Protection Officer. You may also lodge a complaint with a supervisory authority.
Schneider Electric Data Protection Officer: DPO@schneider-electric.com DPO Schneider Electric
35 rue Joseph Monier
CS 30323
92506 RUEIL MALMAISON
FRANCE