The processing of personal information is carried out Schneider Electric Industries SAS, having its registered office at 35 rue Joseph Monier, 92500 Rueil-Malmaison, France ; and its affiliates (“we”) as data controllers.
As a global company, we commit to ensure an adequate level of protection for personal information in compliance with applicable laws. We have adopted internal policies which impose common rules for the collection, use and disclosure of personal information by all entities globally. To know more, please read our Global Data Privacy Policy or your related local data privacy policy.
- Contact information: email, first, and last name and country
- Professional information: Professional Profile and specialization according to the choice the user does among a list of categories defined by Schneider Electric.
- Technical information: device information, geolocation
- Like any system, connections are logged for security purposes.
- User behavior, usage data
We use information for the purpose of delivering services, interacting with users (e.g: push notification), managing customer relationships, ensuring security and compliance with contract and terms of use, and analyzing use of services to improve them. Below is an elaboration of these purposes, followed by the legal basis for processing this data
Purposes of Data Usage:
- To fulfil services linked to product ordering and digital content. We collect this information to deliver your order, to provide the functionalities of our applications, to communicate with you about the status of your order and for contract management purposes;
- To better address future requests for information and support. We keep record of exchanges including personal information to provide an optimized service on contacting us for support;
- For relationship management purposes which includes communicating about the products, services and digital content including email communications and messaging;
- To conduct surveys and polls. We may collect personal information to complete surveys and contact you for follow-up. We use this information to measure satisfaction, get to know our customers better and improve products, services and digital content;
- To improve our products, services and digital content; for instance, we analyze the use of our applications and websites in order to identify areas and functionalities where users have difficulties, and we improve them;
- To understand your browsing and searching activity. We collect navigation information when you visit our digital content or click on links for products and services. We collect this information to improve user experience for next visits (e.g., country selection or profile-focused content), help our application run more efficiently, to gather broad demographic information to analyze the application activity and performance, and to evaluate the relevance and effectiveness of our advertising to better serve our customers. We may use cookies and other identifiers or similar technologies (referred to hereinafter as "Cookies") to obtain information on the referring application, type of mobile used, the content viewed, as well as the date and time of access to the digital content. You may read our Cookie Notice for more information on our use of Cookies and your options for managing Cookies;
- To manage user digital accounts. We collect personal information at registration on our digital platforms (e.g. partner portal, ordering platform, mobile apps) to authenticate you, manage credentials to enable you to navigate through several digital platforms without having to re-authenticate (cf. single sign-on) and to interact with you;
- To run promotional programs and activities: we collect personal information when you join a promotional or reward program or activity. We use this information to administer the program or activity, to send relevant e-mails about the program and activity, notify winners, and make the winners' list publicly available in accordance with applicable regulations and laws;
- To send you marketing information by mail, fax, phone, text messages, email and electronic communications about promotions, news and new products or services that we think may be of interest to you in compliance with applicable opt-in and opt-out requirements. This can be conducted by Schneider Electric, its subsidiaries or selected third parties acting on our behalf;
- To provide you with certain communications and/or targeted information about our products and services (or of our subsidiaries) through pop-ups, banners, videos, emails, and any other advertising format. For instance, we may provide you with contextual advertising or other content, based on browsing information. We may also use location data to inform you about local promotions and activities. Please read our Cookie Notice for more information on the use of Cookies and your options for managing them;
- To combine information obtained online from different digital platforms and the information we collected about you offline to create a profile of you that we may use for giving you personalized services. For example, a user that we believe is an electrician (due notably to information provided at the time of registration and other information obtained from third-party sources), may see profile related advertising and/or on third-party websites and apps that a user with another energy-related specialty would not see. Similarly, users may see different content or receive different emails containing different advertisements or surveys. We may also use Cookies to geographically target users.
- To ensure the security of our products, services, and digital content, of our activities and of others, for the protection against fraud and the compliance with our terms and conditions and this Privacy Policy. We may also investigate potential breaches;
- To enable or administer our business, such as for quality control and consolidated reporting;
- To support corporate transactions or reorganizations in which Schneider Electric is involved;
- For business continuity and disaster recovery;
- To comply with legal obligations to which we are subject. For example, accounting and tax obligations;
- Any other purpose otherwise conveyed to you
Legal Basis for Data Processing:
The processing of your personal information by Schneider Electric is governed by specific legal bases, corresponding to the various purposes outlined above:
- Legitimate Interest: For general and essential operations and service provision, such as order fulfillment, relationship management, product improvement, and security measures, we process your data based on our legitimate interest. This approach ensures that our processing is necessary and balanced against your rights and interests.
- Explicit Consent: For more personalized activities, including customized user experiences, targeted marketing, and certain types of communication (e.g., email marketing and location-based services), we rely on your explicit consent. This ensures that such processing is done with your full awareness and agreement. You have the flexibility to withdraw your consent at any moment.
- Compliance with Legal Obligations: We also process information in compliance with our legal obligations, such as those related to accounting, taxation, and compliance with law enforcement requests.
- Contractual fulfillment: certain processing activities, especially those directly related to providing the requested services, are carried out to fulfill our contractual obligations to you.
We do not make decisions based solely on automated processing which may produce legal effects or similarly affect you.
4. How long do we keep your personal information?
We keep information as needed to perform the purposes described above, taking into consideration the need to provide the services, security requirements, legal requirements and statute of limitations.
Marketing Data: For personal information used in marketing activities, where you have provided explicit consent, we retain the data to facilitate ongoing marketing communications and initiatives. This data is kept for three years after the end of our relationship or since the last interaction with us.
We do not sell your personal information.
Personal information will be processed by our affiliates and suppliers involved in the provision of the services and in the performance of the purposes. Their activities include for example hosting and maintenance, performance monitoring, analytics for marketing purposes and security. As we are a global company, teams and suppliers may have global or multi-country roles, and they can be located anywhere in the world, in countries with different privacy standards than the country of our customers. We take measures to ensure that personal information receives an adequate level of protection. We have internal policies applied by our affiliates and we conclude relevant contracts with our suppliers to ensure appropriate safeguards. Our group has adopted Binding Corporate Rules (BCR). In addition, we conclude Standard Contractual Clauses and rely on EU Commission’s adequacy decisions. To obtain more details and copies of safeguards put into place, you may contact global-data-privacy@schneider-electric.com.
We may also share your information, as necessary:
- with competent authorities, based on a good faith belief that disclosure is necessary to respond to a judicial process, a valid official inquiry, or if otherwise required by law;
- to defend our legal rights, or to protect the rights or safety of any person or entity;
- as instructed by you, our customer or the user;
- with third parties in the context of reorganization of operations.
6. How do we secure personal information?
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical and physical safeguards to protect information against accidental or unlawful destruction, accidental loss and unauthorized alteration.
Please note that no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee absolute security.
7. How to exercise your choices and rights about your personal information?In order to exercise the data protection rights granted under applicable data protection law, such as the rights to be informed, to access, to rectify, to withdraw consent, to request restriction or erasure, the right to object and data portability if applicable, you may make a request at the contact details available within the application or at mailto:global-data-privacy@schneider-electric.com. To ensure the security of your personal information, we may ask you to provide other details to verify your identity.
You may address questions or comments about our privacy practices or this privacy notice to our Group Data Protection Officer (Group DPO):
DPO@schneider-electric.com
DPO Schneider Electric
35 rue Joseph Monier
CS 30323
92506 Rueil Malmaison-
France
If you believe that Schneider Electric has processed your personal information in violation of applicable law, you may file a complaint with the Group DPO at the contact details above or with a supervisory authority.
9. Changes to this privacy noticePlease note that this privacy notice may change from time to time. We will provide information about material changes.
Last updated: January 2024