Schneider Home Privacy Notice

We may collect and use other types of personal information as described in our Data Privacy Policy. Depending on the circumstances, these activities may be based on the execution of a contract with you, on our legitimate interest, on the legitimate interest of a third party, or for compliance with a legal obligation.

We use information to provide our services, improve and modify them, create new services, conduct business management operations and for compliance and/or enforcement of legal requirements.

This is based on our legitimate interest in operatingand providing services to our customers, provided that such processing shall not outweigh your rights and freedoms.

We will also ask for your consent as required by laws, including regulations applicable to cookies and similar technologies.

We retain personal data as needed to perform the purposes described above, considering the need to provide the services, marketing requirements, security requirements, legal requirements, and statutes of limitations. Data retention per data categories is specified above.

4. Who do we disclose personal information to and where is it processed?

Personal information will be processed by our subsidiaries and suppliers involved in the provision of the services, and in the performance of the purposes described in Section 3. We take measures to ensure that personal information receives an adequate level of protection. We do not sell or rent your personal information for monetary consideration to a third party without your permission.

Our subsidiaries and suppliers provide services including hosting and maintenance, performance monitoring and security. As we are a global company, teams and suppliers may have global or multi-country roles, and they can be located anywhere in the world, in countries with different privacy standards than the country of our customers.

We have internal policies applied by our subsidiaries and we contract with our suppliers to ensure appropriate safeguards. Our group has adopted Binding Corporate Rules (BCR) for intragroup controller to controller transfers of Personal Data. In addition, we enter Standard Contractual Clauses and rely on EU Commission’s adequacy decisions. To obtain more details and copies of safeguards put into place, you may contact global-data-privacy AT schneider-electric.com.

We may also disclose your information, as necessary:

-    to competent authorities, based on a good faith belief that disclosure is necessary to respond to a judicial process, a valid official inquiry, or if otherwise required by law;
-    to defend our legal rights, or to protect the rights or safety of any person or entity;
-    as instructed by you, our customer, or the user of our services;
-    to third parties in the context of a corporate acquisition or divestiture; and
-    in other ways described in this privacy notice or to which we have provided notice and you have otherwise consented.

If you authorize third parties to collect information from connected devices, to access information processed within the service, or to issue commands to connected devices (for instance using a third-party voice assistant), we will disclose such information to these third parties, on your behalf, to perform your requests. We do not control these third parties or their privacy practices. You should review their privacy policies before engaging with them.

Google Analytics

The service includes Google Analytics, a Google service which provides us with information about how you use the mobile and the web applications. Google publishes information about its use of information at https://www.google.com/policies/technologies/partner-sites 

Google Analytics features are used to understand how often functionalities are used on mobile and website applications.

6. How do we secure personal information?

We follow accepted industry standards to protect personal information and we maintain appropriate administrative, technical, and physical safeguards to protect it against accidental or unlawful destruction, accidental loss, and unauthorized alteration.

However, no method of transmission over the internet or of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

7. How to exercise your choices and rights about your personal information?

To exercise your choices and the data protection rights granted under applicable data protection law, such as the rights to be informed, to access, to rectify, to withdraw consent, to limit or to object to processing, to delete, and to data portability, you may:

    -    Make a request using ‘Privacy Settings’ under ‘Settings’ menu (or at Global-Data-Privacy AT schneider-electric.com). To ensure the security of your personal information, we may ask you to provide other details to verify your identity.

Please understand that these rights are subject to some limitations. For example, we may require documentation to support certain corrections to your information, and we cannot restrict or delete personal information in those situations where the laws allow us to retain such information and we need it for our legal and business purposes, or to comply with law.

Our Schneider Electric Data Privacy Policy contains additional information about your choices and rights and about how to exercise them.

For any suggestion, question, or request, you may contact us, and we will be happy to help you. You may address questions or comments about our privacy practices or this privacy notice to our Group Data Protection Officer (Group DPO (Data Privacy Office)):

DPO AT schneider-electric.com
DPO Schneider Electric
35 rue Joseph Monier
CS 30323
92506 Rueil Malmaison
France

If you believe that we have processed your personal information in violation of applicable law, you may file a complaint with the Group DPO at the contact details above or with a supervisory authority.

This privacy notice may change from time to time. We will provide information about material changes. Last updated: January 2024