Schneider Electric, the leader in the digital transformation of energy management and automation, today announced EcoCare, a new level of access to electrical system expertise, at the Innovation Summit World Tour, Schneider Electric’s annual customer and partner event.
EcoCare membership is for customers who demand proactive management of their electrical systems to drive higher performance, resilience and safety, and a smaller carbon footprint. EcoCare gives its members fast and exclusive access to the best experts. Its members receive an optimal service level, deep insights on asset conditions, and world-class expertise to unlock safety, efficiency and sustainability improvements.
“In a world where energy costs rise, technologies move faster, and sustainability is more important than ever, we want to offer the depth of our expertise across the entire equipment lifecycle. This means that our customers can count on a trusted, devoted ally, by their side, with a comprehensive knowledge of the unique systems that power their business, so they can make the best decisions in a challenging context of changing regulations, data requirements, technologies, and energy mix,” said Frederic Godémél, Executive Vice President of Power Systems and Services at Schneider Electric.
Optimum service level
With EcoCare, from the first day a customer’s equipment is installed, a dedicated customer success manager becomes the go-to coach orchestrating teams of remote and on-site experts and partners. EcoCare gives customers unique, around-the-clock access to the best know-how in the industry. EcoCare also gives faster response times and exclusive discounts on spare parts.
Deep insights and impact
Built on Schneider Electric’s digital technologies, EcoCare members can unlock the full potential of their connectable products and digital twins. With total mastery of an end-to-end digital platform, EcoCare enables our customers to optimize their maintenance and get the best recommendations to increase the performance of their systems and operations, and their overall energy management.
“Operations or Site Managers know that their mission requires much more than troubleshooting. When it comes to insights from connected technologies and expert analysis, it’s hard to understate the importance of timing. Knowing exactly when to make certain choices about electrical installations gives you short- and long-term economic and operational advantages, but also contributes to our customers decarbonization journey,” added Mr. Godémél.
