Issue:
Missing native shutdown battery options in Windows
Product Line:
Back-UPS and Smart-UPS
Environment:
7, 8, 10, 2008, 2010, 2012, 2016, 2019, 2022
Cause:
When viewing Power Options (go to Control Panel - Power Options) you may find that the configurable battery shutdown options are missing / not available. This may be caused by the HID driver (Human Interface Device) being updated from HID UPS to APC UPS or APC Battery BackUPS.
Solution:
If you are no longer using PowerChute software and want to utilize native battery options, you may need to roll / revert the HID Driver to HID UPS.
The featured video explains how to revert / restore HID UPS Driver that will allow for the configuration of native battery shutdown option.
For information on how to configure 7, 8, 10, 2008, 2010, 2012, 2016, 2019, 2022 to safely shutdown without using APC's PowerChute software please review FAQ Configuring Microsoft Windows 7, 8, 10, & 11 Windows Server 2008, 2012, 2016, 2019, & 2022 to safely shutdown without using APC's PowerChute software.
Missing native shutdown battery options in Windows
Product Line:
Back-UPS and Smart-UPS
Environment:
7, 8, 10, 2008, 2010, 2012, 2016, 2019, 2022
Cause:
When viewing Power Options (go to Control Panel - Power Options) you may find that the configurable battery shutdown options are missing / not available. This may be caused by the HID driver (Human Interface Device) being updated from HID UPS to APC UPS or APC Battery BackUPS.
Solution:
If you are no longer using PowerChute software and want to utilize native battery options, you may need to roll / revert the HID Driver to HID UPS.
The featured video explains how to revert / restore HID UPS Driver that will allow for the configuration of native battery shutdown option.
For information on how to configure 7, 8, 10, 2008, 2010, 2012, 2016, 2019, 2022 to safely shutdown without using APC's PowerChute software please review FAQ Configuring Microsoft Windows 7, 8, 10, & 11 Windows Server 2008, 2012, 2016, 2019, & 2022 to safely shutdown without using APC's PowerChute software.
Released for:Schneider Electric Global
