Frequently Asked Questions - Schneider Electric

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" landing-cards-prop="{"getGk":[{"Title":"What is the Nomenclature for Common Relays","UrlName":"FA212503","LastModifiedDate":"12/05/2026","score":1.2184073990525603,"firstpublisheddate":"18/11/2010","answer":"

Issue:
User wants to know the abbreviations for common relay types.

Resolution:

Normally Open (NO) contacts connect the circuit when the relay is activated; the circuit is disconnected when inactive. This type is also called Form A or a make contact.
Normally Closed (NC) contacts disconnect the circuit when the relay is activated; the circuit is connected when inactive. This type is also called Form B or a break contact.
Change-over (Double-Throw) contacts control two circuits: one NO and one NC contact with a common terminal. This type is called Form C or a transfer contact. It is often “break-before-make.” The opposite, “make-before-break,” is Form D.

Other common relay types:

SPST (Single Pole Single Throw): Two terminals that can be connected or disconnected. With coil terminals, there are four total. Contact can be NO or NC; abbreviations SPNO and SPNC clarify this.
SPDT (Single Pole Double Throw): One common terminal connects to either of two others. With coil terminals, there are five total.
DPST (Double Pole Single Throw): Two pairs of terminals, equivalent to two SPST relays operated by one coil. Six terminals total.
DPDT (Double Pole Double Throw): Two rows of change-over terminals, equivalent to two SPDT relays operated by one coil. Eight terminals total.
4PDT (Four Pole Double Throw)/Quadruple Pole Double Throw (QTDP) : Four rows of change-over terminals, equivalent to four SPDT relays or two DPDT relays operated by one coil. Fourteen terminals total.

$\"Diagrams\"$

"},{"Title":"Insulation Resistance Testing and Humidity","UrlName":"FA354645","LastModifiedDate":"06/12/2023","score":1.1183171667042635,"firstpublisheddate":"11/07/2018","answer":"Issue:
How does humidity affect insulation resistance testing results?

Product Line:
Circuit Breakers

Environment:
Molded case and insulated case breakers

Resolution:
High humidity can drastically reduce insulation resistance testing results for circuit breakers.

Some equipment acceptance testing documents suggest values above 100 mega ohms and normally that is okay however high humidity can drastically reduce the results of the insulation resistance values. Below is a sample of how higher humidity can reduce the IR values, making the 100 mega ohms acceptance testing values invalid.
40% humidity: breaker IR value above 500 mega ohms, typical 1 G ohm*
75% humidity: breaker IR value around 10 mega ohms*
95% humidity: breaker IR value around 4 mega ohms*

*All values above are functional and conforming. Values derived from test data on Powerpact H frame breakers in a Schneider Electric laboratory.

The IEC 60947 standard, section 6.1.3.1 states that IR testing should be done below 50% humidity and states a 1 M ohm minimum IR value for a new breaker.

NEMA AB-4 recommends IR values for breakers, less than one mega ohm (1,000,000 ohm) should be investigated. The Schneider Electric field testing and maintenance guide also states the same one mega ohm value, as written below.

Severe environmental conditions can reduce the dielectric strength of
molded case circuit breakers. Check insulation resistance during electrical
system testing.
To check the insulation resistance, perform the following steps:
1. De-energize and isolate the circuit breaker.
2. Clean the circuit breaker as described earlier.
3. Using a megohmmeter with a capacity of 500–1000 Vdc, apply voltage
from:
a. Each phase-to-ground with the circuit breaker on (circuit breaker
contacts closed).
b. Phase-to-phase with the circuit breaker on (circuit breaker contacts
closed).
c. Between each line and load terminal with the circuit breaker off
(circuit breaker contacts open).
4. Record resistance values. Resistance values of less than one mega ohm
(1,000,000 ohm) should be investigated.
"},{"Title":"What’s AC-3e rating means and what’s their application ?","UrlName":"FAQ000220784","LastModifiedDate":"29/09/2021","products":"TeSys Giga contactors","score":1.0446650124069479,"firstpublisheddate":"16/09/2021","answer":"AC-3e rating is the capability of the contactor for starting and switching off high efficiency squirrel cage asynchronous (IE-3/ IE-4) motors during running and reversing operations, which have extended/ higher locked rotor current."},{"Title":"How to download Schneider Electric CAD files?","UrlName":"FA372855","LastModifiedDate":"06/05/2026","score":1.0318149592343142,"firstpublisheddate":"03/04/2019","answer":"

> If you know the product part number, type it into the website search bar at the top of the page and click through to the product datasheet page. You can now skip to step 6...
$\"website$
> If you don't know the product part number, you can navigate to the product page like this...
1) Visit the Schneider Electric Website: s e.com/au
2) Click the 'Products' TAB in the main menu.
3) Click 'Circuit Breakers & Switches' (or any other category).
$\"'Products'$
4) Click 'Compact NSXm' (or any other product range).
$\"'Compact$
5) Click 'LV426100' (or any other product part number).
$\"'LV426100'\"$
6) You should now see all technical information about the specific product part number.
(You should be on a page like this: www.schneider-electric.com.au/en/product/LV42600/ )
7) Click the 'CAD file' button.
$\"'CAD$
8) A pop-up window will appear. Select the preferred CAD file format from the right.
$\"CAD$
9) Click the 'Download' button
$\"'Download'$
10) You will need to log into your Traceparts online account (or 'Sign up' for a free account).
11) Wait around 10 to 20 Seconds for Traceparts to create a ZIP file for you.
12) Click 'Download' to start the download process.
13) Open the ZIP file to extract the CAD files you need.
$\"CAD$

"},{"Title":"How to check the network by the PING command","UrlName":"FA226936","LastModifiedDate":"30/03/2026","score":1.022332506203474,"firstpublisheddate":"30/03/2014","answer":"

On your PC, select the Window's [Start] button → [All Programs] → [Accessories] → [Command Prompt].
In the Command Prompt, enter "ping (the destination IP address)" and press ENT key.

$\"PING$

If it shows "0％ loss", the network is normal. However, there is some problem if it shows "100% loss". In this case, check your network environment.

"},{"Title":"How to establish the communication with S7-1500 PLC if using TIA Portal Ethernet Driver?","UrlName":"FAQ000225442","LastModifiedDate":"11/12/2025","score":1.0173697270471465,"firstpublisheddate":"06/12/2021","answer":"

In PLC side:

\n\n

1.Use TIA Portal V11-V16 to configure the PLC communication settings.

\n\n

2.Select the PLC and enter the correct version of the firmware (We can check for the firmware version of the PLC in online mode).

\n\n

3.Check the PLC firmware version in online mode, make sure the firmware version is supported by TIA Portal V11-V16.

\n\n

If the firmware version is not supported by TIA Portal V11-V16, communication may not be possible.

\n\n

If that happens, change the firmware to a version supported by TIA Portal V11-V16 .

\n\n

In EOTE side:

\n\n

1.Add TIA Portal Ethernet driver in EOTE.

\n\n

2.Linking TIA Portal symbols(.ap**) into the EOTE project.

\n\n

If there are changes to symbols in TIA Portal, linking the new PLC project file(.ap**) into the EOTE project again.

\n\n

"},{"Title":"What are the effects of dV/dt on a Motor when using a VSD?","UrlName":"FAQ000134179","LastModifiedDate":"15/10/2021","products":"AC Drives and Soft Starters","score":1.0124069478908189,"firstpublisheddate":"08/02/2021","answer":"As there is an impedance mismatch at the termination of the motor cable to the motor, there will be a reflected wave which travels back along the motor cable causing
overvoltage’s. Overvoltage’s on the motor terminals can cause both partial and corona discharge which eventually wears down the winding insulation to failure.

Corona discharge occurs when the overvoltage is large enough to cause electrons to flow from one winding to another whilst ionising the air between the conductors. They cause damage to the internal and external insulating material respectively. As the motor cable length increases the peak voltage increases. This can increase to a value of 2 to 2.5 times the DC bus voltage.

Schneider Electric Offer Sinus filters or dv/dt filters to reduce the overvoltage across windings and high frequency currents in differential mode. Check out our current ATV600 or ATV900 catalogue for more information on output filters to help you with overvoltage mitigation.

$\"\"$ "},{"Title":"How to disable the system error popup window in Vijeo Designer?","UrlName":"FAQ000224885","LastModifiedDate":"11/12/2025","score":1.0074441687344913,"firstpublisheddate":"25/11/2021","answer":"

Please refer to the setting in the following picture:

\n\n

The setting gives you the option to turn system error window on or off.

\n\n

Select Yes to show system error message window on the panel at runtime. If you select No, the panel will hide the window.

\n\n

This property does not affect the generation or logging of system error messages, which can still be viewed using event summaries and the system error log viewer.

"}],"getPv":[{"Title":"Video: How do I program an ATV320 to use the dial of drive as speed and Digital Input 1 (DI1) terminal as start and stop control?","UrlName":"FA308988","LastModifiedDate":"07/10/2024","products":"Altivar 320","score":1.0025853154084798,"firstpublisheddate":"15/02/2017","answer":"Issue:
ATV320 to use the dial of drive as speed reference and Digital Input 1 (DI1) terminal as start/stop control

Product Line:
Altivar 320, ATV320

Environment:
All

Cause:
Programming setup

Resolution:

From Main Menu, press enter.
Scroll down to CONF and press enter.
Scroll down to FULL and press enter.
Scroll down to CTL and press enter.
Under CTL, set CHCF to SEP.
Set FR1 to A1U1.
Set CD1 to TER.

From the normal status display, press enter twice to then adjust the speed reference value as a % of the LSP-HSP range."},{"Title":"Video: How to view measurements, event logs and disturbance records directly from a MiCOM Px40 series relay","UrlName":"FA284227","LastModifiedDate":"29/04/2026","products":"Easergy Flite 116-SA & G200, Easergy Flite, Easergy Flair, Easergy Flair 200C","score":1.001772787708672,"firstpublisheddate":"29/06/2016","answer":"Issue
The user would like to view measurements remotely via Easergy Studio ( formerly known as MiCOM S1 Studio) as well as retrieve on-board event logs and disturbance records.

Product Line
Easergy Studio

Resolution
The video below explains how to view any available measurement and download event logs and disturbance records directly from the Micom Px40 relays using Easergy Studio. The user needs to download and install Easergy Studio before proceeding with this video. This video assumes that the relay is pre-configured and can communicate over Ethernet, serial or using the front panel DB-9 port. Attached below is the Easergy Studio Help Guide as a reference.

"},{"Title":"Video: How to separate the ANSI 50 (Instantaneous phase over current) from the ANSI 51 (delayed phase over current) protection on a SEPAM digital relay offers ANSI 50/51 over current protection.","UrlName":"FA179986","LastModifiedDate":"29/04/2026","products":"Sepam series 20, Sepam series 40, Sepam series 80","score":1.001255724626976,"firstpublisheddate":"14/08/2010","answer":"

Issue
Need to program the SEPAM for instantaneous and curved (IDMT) over current protection.

Product
SEPAM 20
SEPAM 40
SEPAM 80

Resolution
The ANSI 50/51 protection option in SEPAM relays combine both ANSI 50 instantaneous phase over current protection and ANSI 51 delayed phase over current protection.
In order to activate ANSI 50 protection, an instantaneous delay of 0 ms must be set for the time delay. Confirmed instantaneous operation times are:

\n\n

inst. < 50 ms at 2 Is for Is >= 0.3 In (typically 35 ms)
inst. < 70 ms at 2 Is for Is < 0.3 In (typically 50 ms)
$\"Setting$

In order to activate ANSI 51 protection, a delay greater than 50 ms must be set for the same parameter setting time delay. This will allow the end-user to use ANSI 51 delayed phase over current protection.

$\"Setting$

Below is a video to help program the basic needs for over current protection using circuit breaker control featuring the SEPAM™ 20 Series as an example:

"},{"Title":"Video: How is automatic restart configured on the ATV21 / ATV212 drive?","UrlName":"FA176961","LastModifiedDate":"01/05/2026","products":"Altivar 212","score":1.001181858472448,"firstpublisheddate":"12/12/2013","answer":"Issue:
Video: Automatic restart on the ATV21 / ATV212 drives

Product Line:
ATV21 and ATV212

Environment:
All serial numbers for ATV21 and ATV212

Cause:
Certain faults can be automatically reset after the cause has cleared. The drive will then restart the motor.

Resolution:
Set F303 to any value, from 1 to 10, indicating the number of attempts to clear the detected fault.
By factory default F303 is set to 0. A value of 0 disables the feature.
If the fault clears, the drive will restart the motor if the run command is active.
If the fault does not clear after all attempts are made, the drive will require a manual reset.

The first clear is attempted 1 second after the detected fault occurs. Each subsequent clear attempt adds 1 second to the time interval between attempts.

$\"manual\"$

See the ATV212 Programming Manual, page 135 for further details."},{"Title":"Video: How to simulate an analog input with Unity","UrlName":"FA334698","LastModifiedDate":"12/02/2026","products":"Modicon Quantum, Modicon M340, Modicon M580","score":1.00110799231792,"firstpublisheddate":"24/05/2018","answer":"

Unity Pro offers the Write _Input_Int block which can be used to accomplish either task. The video linked to this FAQ will demonstrate this functionality using an M340. The information is also valid for M580 and Quantum PLC's.

If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance:

Support | Schneider Electric Global (se.com)

"},{"Title":"Video: Configuring I/O Scanning on Modicon M580 in Unity Pro","UrlName":"FA277050","LastModifiedDate":"15/11/2022","products":"Modicon X80, Modicon M580","score":1.001034126163392,"firstpublisheddate":"06/01/2016","answer":"The following video demonstrates the setup of I/O Scanning on the M580 platform in Unity Pro.

"},{"Title":"Video: How to Import a Twido program into a Modicon M221","UrlName":"FA300173","LastModifiedDate":"15/07/2025","score":1.0009602600088638,"firstpublisheddate":"01/11/2016","answer":"Below is a video tutorial on taking a Twido program with file extensions .twd, .xar, and .xpr and importing it into SoMachine Basic.
Note: Somachine Baic has been replaced by Exostruxure Machine Expert Basic.

"},{"Title":"How can we make a numeric display with an expression also have input in Vijeo Designer?","UrlName":"FA373652","LastModifiedDate":"03/04/2025","products":"Vijeo Designer","score":1.000886393854336,"firstpublisheddate":"18/04/2019","answer":"

Issue:
Numeric display with an expression also have input

Product Line:
Vijeo Designer

Resolution:
In Vijeo Designer, a numeric display with an expression cannot have input activated. In order to achieve this, you will need to make your own custom object using the following:
1) A numeric display with the expression.
2) An invisible switch.
3) A numeric display with input activated.

This example assumes that the numeric display with the expression only involves one tag.

The idea behind this setup is that we will use visibility animation to show and hide the appropriate numeric display. In a normal mode, we will display the numeric display with the expression. The visibility condition for this numeric display should be assigned to a boolean call "Hide_Display" for example. The expression for the Visibility condition should be "!Hide_Display."

Next, the invisible switch will be used to set to the boolean. Therefore the operation is the Bit Set operation on the boolean "Hide_Display". In addition, the visibility condition is also set to "!Hide_Display".

Finally, the numeric display with the input activated should have Visibility set to "Hide_Display" so that when the boolean is High, it is displayed while the other is hidden. In the Advanced tab of the numeric display, we should also set the "Use Input Trigger" and "Input Status Variable" to "Hide_Display". The status mode should be set to "ON/OFF Reverse Mode". These settings will allow the boolean to be reset after an number is entered.

Please see the attached example for a demo.

If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance:

Support | Schneider Electric Global (se.com)

"},{"Title":"Video: Does the ATV312 drive come with a remote keypad?","UrlName":"FA234997","LastModifiedDate":"11/12/2024","products":"Altivar 312","score":1.000886393854336,"firstpublisheddate":"19/02/2016","answer":"

Issue:
Is a remote keypad come with the ATV312 drive as standard?

\n\n

Product Line:
ATV312

\n\n

Environment:
All models and serial numbers

\n\n

Cause:
None

\n\n

Resolution:
The ATV312 drive does not come with a remote keypad as a standard item. It must be ordered separately.
Remote Keypad Display
(IP54) ATV312, ATV12 VW3A1006
(IP65) ATV312, ATV12 VW3A1007
Mounting Kit, VW3A31101
Graphic Display (used also with ATV61 and ATV71) VW3A1101

\n"}],"getPa":[{"Title":"Is a Line Contactor ahead of the soft start required as referred to in the ATS22 users manual?","UrlName":"FA222188","LastModifiedDate":"16/06/2025","products":"Altistart 22","score":1.0008565310492505,"firstpublisheddate":"18/02/2014","answer":"

Issue:
Is a Line contactor required ahead of the soft start?

Product Line:
Altistart 22, ATS22

Environment:
All models and serial numbers

Cause:
None

Resolution:
The purpose of the line contactor is to provide a means of removing AC line voltage from the softstart. Due to leakage currents through the solid state switches, hazardous voltages can be present on the load side of the softstarter when power is applied to the line side of the softstarter.
Also, the line contactor can be controlled to open if the ATS22 faults. Some faults are the result of SCRs shorting. If multiple SCRs fail in a shorted condition, full voltage power passes through and will either single phase or continue to run the motor. The KM1 would interrupt the power circuit.

A line or isolation contactor such as KM1 shown in wiring diagrams, located in the Annex of the ATS22 Users Manual (BBV51330) is strongly suggested but not required.

"},{"Title":"How to upload a pre configured CID/IID file to a MiCOM relay?","UrlName":"FA241248","LastModifiedDate":"29/04/2026","score":1.0007412287926207,"firstpublisheddate":"12/03/2015","answer":"Issue
Cannot upload a pre configured CID/IID file to a MiCOM relay.

Product Line
MiCOM Relays

Environment
IEC61850 communications

Cause
MiCOM relays expects a MCL file for IEC61850 configuration settings.

Resolution
Unfortunately, a CID/IID file cannot be uploaded directly to a MiCOM relay. The CID/IID file needs to be converted into an MCL file before the configuration settings can be uploaded to the relay.

This can be done by following the below steps:
1. Depending on the version of IEC61850 edition being used select the appropriate configurator from Tools.

$\"IED$

2. Once the configurator is open, go to File--> Import SCL

$\"Import$

3. Select the appropriate SCD/CID/IID file that needs to be converted.

$\"Select$

4. Open the SCD/CID/IID and then go to File--> Save.

$\"Open$

$\"Save\"$ "},{"Title":"What is the default user name and password for the Advantys STBNIP2212, STBNIP2311 and STBNIC2212 web server?","UrlName":"FA225818","LastModifiedDate":"06/05/2023","products":"Modicon STB","score":1.000642398286938,"firstpublisheddate":"26/03/2014","answer":"The default user name is USER and the password is USER and they are case sensitive"},{"Title":"SEPAM Series 40 and 50 Wiring Diagram","UrlName":"FA328718","LastModifiedDate":"14/11/2024","products":"Sepam series 40","score":1.000543567781255,"firstpublisheddate":"18/10/2017","answer":"Issue
Need the wiring diagram for the SEPAM 40 and 50.

Product Line
SEPAM Series 40
SEPAM Series 50

Resolution
Attached is the wiring diagram for the all SEPAM Series 40 and 50."},{"Title":"What is the pinout for the TSX 17 plc programming cable?","UrlName":"FA199397","LastModifiedDate":"27/07/2022","products":"Modicon Premium, Modicon TSX Micro","score":1.000543567781255,"firstpublisheddate":"21/08/2004","answer":"

The reference number for the programming cable is TSX17 ACC PC. The programming port of the TSX 17 plc's is
RS485 link, therefore a RS232/485 converter is needed.
This cable is very difficult to get, in fact this part is no longer available for sale. This pinout that I have generated is
an alternative solution for our customers. $\"tsx17\"$

\n\n

Legacy KB System (APS) Data: RESL5805 V1.0, Originally authored by on , Last Edited by on
Related ranges: TSX 17

"},{"Title":"How do I increase starting torque on an ATV630 series drive?","UrlName":"FA337346","LastModifiedDate":"17/12/2025","products":"Altivar Process ATV600","score":1.000527096030308,"firstpublisheddate":"11/01/2018","answer":"Issue:
Insufficient torque to start motor.

Product Line:
Altivar Machines, ATV630 series drives

Environment:
All models, All serial numbers.

Cause:
Unexpected behavior, motor stalling.

Resolution:
There are multiple ways to increase the starting torque of the ATV630 series drive. Out of the box, it is configured for low starting torque loads such as pumps or fans. Occasionally there will be an application that requires more starting torque. Initially, before changing any of the below parameters, verify that your motor nameplate information has been entered correctly under the Simply Start menu. The Voltage, Horsepower, Frequency, Current and RPM must match the motor nameplate.
The following parameters can be modified if this is the case:

Motor Control Type: Main Menu / 5:Complete settings / 5.2:Motor Parameters : Find Parameter Motor Control Type. Changing this to U/F VC Standard will increase starting torque.
IR Compensation : Main Menu / 5:Complete settings / 5.2:Motor Parameters / Motor Control : Find parameter IR Compensation: Increasing this parameter will also boost low end torque. Make small adjustments to this parameter, no more than 5% at a time. Increasing this parameter too high can cause erratic motor operation such as rocking back and forth, stalling completely, or running the wrong direction.
Boost: Main Menu / 5:Complete settings / 5.2:Motor Parameters / Motor Control : Find boost parameter. Changing this to static or dynamic can increase torque. If Static is selected you must also select a speed where boost is applied and a boost percentage. "},{"Title":"Can I mix C10, C69 with V66 batteries in a Symmetra PX battery frames?","UrlName":"FA231261","LastModifiedDate":"06/10/2025","products":"Symmetra PX","score":1.000527096030308,"firstpublisheddate":"10/06/2014","answer":"

Issue:
Can I mix C10, C69 with V66 batteries in a Symmetra PX battery frames?

\n\n

Product line:
Symmetra PX1 & PX2

\n\n

Environment:
All models/ Serial number

\n\n

Cause:
APC By Schneider uses multiple vendors to supply the batteries for use in Symmetra PX products. When installing the batteries into the frame they need to be installed in a specific configuration.

\n\n

Resolution:
If batteries in columns (A and B or C and D) are of two different types, a “mixed battery” fault is generated. You may have two different vendors on the same shelf (level) as long as A&B is the same and C&D are the same. Both the Battery modules and shipping material/packaging are marked with stickers identifying the manufacturer of the batteries. This allows for installing the batteries in such a way as to not generate alarm.

\n\n

Some common manufacturer of the batteries sticker are; C10, C69, and V66

\n\n

$\"1Battery$

"},{"Title":"What is default IP address of a M221 PLC?","UrlName":"FA235796","LastModifiedDate":"29/07/2025","products":"Modicon M221","score":1.000527096030308,"firstpublisheddate":"28/10/2014","answer":"The IP address by default is 10.10.x.x.
The last 2 fields in the default IP address are composed of the decimal equivalent of the last 2 hexadecimal bytes of the MAC address of the port.
The MAC address of the port can be retrieved on the label placed on the front side of the controller.
The default subnet mask is Default Class A Subnet Mask of 255.0.0.0.

If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance:
Support | Schneider Electric Global (se.com)
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