{}

Our Brands

Impact-Company-Logo-English Black-01-177x54

Welcome to the Schneider Electric Website

Welcome to our website.
Search FAQs
Why can it take PowerChute Business Edition Agent 5 minutes to establish communications with the UPS?

Issue:
After the PowerChute Business Edition Agent starts (signalled by the "Monitoring Started" event in the Event log), it sometimes takes 5 minutes before UPS Communication is established.

Product line:
PowerChute Business Edition v10.0.1, v9.5 and previous versions communicating with Smart-UPS SMT, SMX, SURTD.

Environment:
All supported OS.

Cause:
This issue is caused by certain combinations of UPS and PowerChute Agent software.

Solution:
This issue will be address in a future version.

Schneider Electric South Africa

Explore more
Range:
Articles that might be helpful Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.
Explore more
Range: